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Aviva: Health Insurance reviews

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1.73
Based on 178 reviews, last reviewed 14th Apr 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
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5%
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2%
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2%
See only 1 star reviews
73%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024
Nicola moore's avatar
Nicola moore

Latest lowest rating:

1

Hospital charged me a fortune, it was like a fraud,... Hospital charged me a fortune, it was like a fraud, Aviva didn't provide the requested information, proof of payments they did, invoices from the hosp... Read more Reviewed on: 14th April 2025
Nick's avatar
Nick
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About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insu...

Aviva Health Insurance reviews (178)

Review of the Aviva, Health Insurance:

Health Insurance

5
Very happy to deal with this company as they are also easy to deal with needs via the phone. Reviewed on: 1st September 2023
Richard's avatar
Richard

The poorest customer service I’ve experienced

1
The poorest customer service when you need to make a claim. If you use their Aviva app as they ask it takes min 72hrs for a response. Alternatively you telephone and your wait time is between 25-30mins for an answer. No apology for your long wait is offered and the speed, efficiency and competence shown by then is totally unacceptable. Having been with Saga previously I’ve been over promised by Aviva Health they were comparable if not better. Sorry I moved my Healthcare business... Reviewed on: 9th April 2024
Paul D's avatar
Paul D

Waste of money

1
I have an urgent referral, the first appointment they can provide is July (3 months away). They are almost impossible to contact, the chatbot sends you round in circles, never providing an answer. The update on "my claim" forms aren't responded to and it's a 45 minute wait on the phone. Absolutely hopeless. Reviewed on: 4th April 2024
Richard's avatar
Richard

AVOID AVOID AVOID - WORST HEALTH INSURANCE COMPANY EVER

1
Worst company ever to deal with, looked for every excuse under the sun not to help me when I needed them, I suffered for 2 years and they fobbed me off completely when it come to honouring my Health Insurance policy. Contacting them is useless, lthey leave you oh hold and then you get cut off. Tactics to delay and delay and not honour their insurance policy. Please avoid them, ive now switched to Bupa and it costs us £10 a month more but at least they are 10 x times better. Avoi... Reviewed on: 19th March 2024
Marc's avatar
Marc

Categorically the worst customer experience!

1
Categorically the worst customer experience I've had of any major compny. Expect minimum 30 mins hold for any call whether it be claim, customer services or other. Policy is misleading and customer agents are poorly trained and informed leading to confused and frustrating conversations. I had bogus claims appear on my file for things I'd never discussed with Aviva, and painful, relentless conversations with amateur call agents trying to get these resolved, and to get clarity on ... Reviewed on: 14th March 2024
Joel's avatar
Joel

Impossible to deal with -

1
Impossible to contact (30/45 min wait on phone), only then to be told that the answer is on the website (which it wasn't). They lost documents. They refused to speak to me about my wife's claim saying that she had not authorised it (when she had - and they later accepted that fact). AND READ THE SMALL PRINT. the standard policy only allows £500 for outpatients visits. So that is £250 to see the surgeon before and £250 for a check up after - and that is your £500 used up. Oth... Reviewed on: 12th March 2024
Stuart Pudney's avatar
Stuart Pudney

Aviva are Unresponsive and unprofessional

1
I sent a claim to Aviva by email and I got a response from their office in India with a poorly worded email asking for more details of which I did send back. Since then I have gotten no updates on my claim and not even a claim number / reference despite me emailing continuously asking for an update. It's been around 2 months now . This is very unprofessional and extremely disappointing seen as though I am paying for this service. I am now going to complain to the financial ombud... Reviewed on: 2nd March 2024
purple bear's avatar
purple bear

Impossible to contact

1
Impossible to contact by phone and no response to web enquiry after 4 days. Pointless. Wasted money. Time to move supplier Reviewed on: 23rd February 2024
Simon Johnston's avatar
Simon Johnston

Worse than poor

1
I have to agree with all of the negative reviews I’ve read so far. If you need medical attention, I can’t imagine a more depressing process than the shambles of a service that Aviva have provided for my wife and myself. They keep you at arms length with useless bots answering calls and all other contact being painfully slow or not happening at all. Reviewed on: 22nd February 2024
David M's avatar
David M

Impossible to contact

1
It's not much good if you can't actually make a claim because they won't pick up the phone. 90mins on hold so far! I could train as a doctor myself at this rate... The automated system said they would call back, but that never happened. They only email you from an address that you can't reply to and tell you to fill in an online form, which they then don't respond to! Something seriously wrong at Aviva. Reviewed on: 9th February 2024
sm's avatar
sm

Need reporting to ombudsman.

1
I’ve had this health insurance since December 2020, never claimed with them, in November 2023, I enquired about a health problem. I could not get through , for days, plus, left on hold for unacceptable time, and more frustrating, when the recorded message says they will be with me shortly!! When I managed to get through, the lady was harsh, and rude, I was only really enquiring, as I didn’t know what I was going to do. I ended the call, when the lady told me abruptly, just ans... Reviewed on: 8th February 2024
Elaine h's avatar
Elaine h

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