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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

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3.56

Based on 194 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more damage. Then said it was all wear and tear. We were on the phone 18 consecutive work days, for hours and hours each day, to be told different reasons for declining the claim. Over 25 hours of calls. They also admitted no liability for the extra damage caused by someone they sent out. The Managers at Claims failed call backs for over a week and when they eventually did call they denied everything, saying somethings didn't actually happen despite us having witnesses. This is the home of a rece tly widowed, very elderly, vulnerable and disabled person. The Claims Dept showed absolutely no compassion or care whatsoever. After we made an official complaint about it all, the Claims Complaint team almost blamed us for wasting their time! The entire thing was a quite horrific experience, and extremely stressful, day after day. I have to say that Customer Services were very nice, and Mangers in that Dept called it "unacceptable" and "unbelievable". Unfortunately they have no say in the Claims Dept.! Do not insure with this company as they will try anything to decline a claim if it involves any sort of roof leak. We also believe they are untrustworthy Reviewed on: 26th October 2024

Competitive and easy to renew, easy to use app

Competitive and easy to renew, easy to use app Reviewed on: 24th August 2024

Viva review

Great customer service. No problems whatsoever. Reviewed on: 24th August 2024

Helpful and professional in dealing with requirements

Helpful and professional in dealing with requirements Reviewed on: 24th August 2024

Competitive House and Contents Policy

Regularly provide competitive House and Contents Combined Policy prices. These are one of several firms I constantly rotate my policy with to maximise cashback sites. Reviewed on: 23rd August 2024

Good customer care

Helpful when a runner-up an easy process Reviewed on: 23rd August 2024

Customer service is top level

They have great customer service and competitive prices. Reviewed on: 23rd August 2024

Great option for a non-standard build

I had a very non-standard build house and they were quite literally the only insurance company that didn't just throw on a huge premium. Plus the whole apply/manage side of things was really straightforward Reviewed on: 23rd August 2024

Good rate, easy to use, customer service seems to wo...

Good rate, easy to use, customer service seems to work well. Reviewed on: 23rd August 2024

Affordable great!

The price is great and everything you need for content insurance. It has pleasant staff at the end of a phone and affordable. I shopped around but even getting a bit more for more expensive price didn’t sway me. Easy to understand process to apply and no hidden extras, but haven’t had to claim. Very pleased Reviewed on: 23rd August 2024

cheapest repair & still not right 8 years later

having had a flood, no work to dry the house was started for 3 months, the repair work was cheap and shoddy (the floor was relaid 6 times!!!). At ALL times I saved them money by not moving out to a hotel, etc. Reviewed on: 1st August 2024

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