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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Home insurance reviews (207)

Review of the Aviva, Home insurance:

Simple and clear

Good home insurance experience including claim. Very clear about what was included in my cover and a very professional approach to the claim. Quick and easy. Reviewed on: 1st August 2016

Easy to buy and set up

Seems like good cover but I have never had to make a claim easy to buy and view info online Reviewed on: 25th August 2023

Great Home Insurance Company

I am very happy with Aviva insurance - my premium went down rather than up this year, which was unusual and very welcome! I recently added a high-value item to my insurance, and found the process (which I was able to complete online) very straightforward. All round good provider, and very user-friendly! Reviewed on: 24th August 2023

I've never had to make a claim, but it's reasonable

Got contents insurance as a renter with the litigation/legal insurance too. The terms are reasonable for the price, and it's super easy to get a quote. Reviewed on: 24th August 2023

Uncaring and Uncooperative

The only thing that Aviva seems to be good at is bullying people into retracting their complaints. Reviewed on: 23rd August 2023

No complaints whatsoever

We've had home insurance (contents and buildings) with Aviva for the last few years. We always search comparison sites to see if a better deal exists but our renewal quote is always very competitive and so we stay with Aviva. The service we've received is good : communications are timely and clear. We'd be quite happy to have all our insurances with Aviva and I don't think we can say fairer than that! Reviewed on: 23rd August 2023

Great building and contents insurance provider

Great cover for a reasonable price. They undercut my previous provider by 40% for the same cover. Almost purely online, but friendly support from humans when needed! Reviewed on: 23rd August 2023

Does what it needs

Does what it needs to. Simple to set up. Never had to make a claim. Reviewed on: 9th August 2023

Great cover at a fair price

Unlike some insurers, I've been with Aviva now for 5+ years and they haven't taken advantage of my being loyal and upping the price. They even suggest you check to see if you can get it cheaper. But the cover is excellent, easy to understand and competitive. Reviewed on: 9th August 2023

Good cover low prices

Has beaten other companies on cover and pricing for years. Reviewed on: 28th July 2023

Customers are not valued

In my rush to get to the bathroom to stop my bath from over flowing, I tripped on my network cable and pulled my laptop off the side. When I returned it would not power on. I planned to get it repaired myself, so I took it to Volt UK who assessed my laptop. It turned out that my on board GPU was faulty, and meant the motherboard needed replacing. They quoted me just shy of £800 for the repair. (Alot more than I expected.) So I turned to my contents insurance (Aviva) for help. They passed the claim to a company called Be Valued. They informed me they would need to collect my laptop, assess it and then destroy my laptop. This wasn't acceptable to me as I use this laptop to store data relating to my dog walking customers. It also contains after market parts and sentimental data such as family pictures. Be Valued agreed to use an itemised invoice from Volt UK, which I got for them. Then they changed their mind and told me they still wanted the laptop and still planned to destroy it. This hole ordeal has taken almost 2 months just to arrive back at square one. I definitely do not feel valued by Be Valued, or by Aviva. I will not be renewing with Aviva, and I will be moving my pension to another company. Reviewed on: 26th July 2023

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