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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (160 reviews)

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2.69

Based on 160 reviews, last reviewed 8th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

Good price and easy to manage Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intui... Read more Reviewed on: 7th September 2024

Latest lowest rating:

1

Insurance companies are bad - AXA are the worst Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between eac... Read more Reviewed on: 8th January 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what real customers have to say about their experiences.

With a 24/7 emergency helpline and an online system that allows you to fully manage your policy online, Axa claims to be accessible, stating it pays out 99.7% of claims. As for extras, child car seat cover and audio and sat-navs cover are included as standard in the comprehensive policies. If this suits your needs, check out the reviews on Smart Money People to see how customers rate their policies with Axa.

Have you had a car insurance policy with Axa? Whether good or bad, share your experience with our Smart Money People community so we can help people like you make better decisions. Did you find the cost of the premium suitable for the level of cover you received? Did you have to make a claim, and if so, how well was it dealt with? Leave an Axa car insurance review today.

Axa Car Insurance reviews (160)

Review of the Axa, Car Insurance:

Good reviews and a great price

I have only joined AXA a few months ago. They were very easy to join and had good reviews. I got my insurance for a decent price. I thankfully haven't had to use them for any problems so cannot.l comment on this aspect. Reviewed on: 7th August 2017

An Unreliable, Slow, and Inept company

Recently I had the misfortune of relying on AXA Travel Insurance for a trip, and my experience with their services has been nothing short of abysmal. I strongly advise against choosing AXA Travel Insurance for your travel needs due to their unreliability, sluggishness, ineptitude, and overall uselessness. First, their investigation process is a never-ending saga that seems designed to test one's patience. When I had to file a claim, I expected a timely and efficient resolution. However, AXA proved to be anything but efficient. The process has dragged on (and on) for an unreasonable amount of time, causing me unnecessary stress and anxiety. Their total disregard for customer needs was simply disheartening. The sporadic contact from AXA throughout the investigation was beyond frustrating. I constantly found myself waiting for updates, only to receive minimal information, a request for more details that could have been requested since the beginning of the process, or no response at all. It felt like I was being left in the dark, uncertain of the progress or outcome of my claim. In the end, dealing with AXA Travel Insurance has proven to be a hassle that is not worth the time, effort, or money. Their slow and unreliable service and ineptitude and lack of communication have left me feeling frustrated and disappointed. I had expected a reliable and reputable insurance provider, but I got an agonizing experience that I would never want anyone else to go through. I cannot stress enough how strongly I discourage anyone from them, just save yourself the headache and find a more reputable insurance provider that values your time and well-being. Reviewed on: 7th June 2023

6 reasons I won't use AXA again

Mind numbingly dull, yet excruciating, AXA’s on hold music is by far the worst I have ever heard. I recently made a straight forward car insurance claim and so far there has been: 11 phone calls. 7 unanswered emails. 5 texts, letters and emails from AXA containing false information. 3 times AXA promised to make the payment within 24 hours, but did not. 25 days since the accident and still I haven't received any payment. And that music, AXA, please, please make it stop. Reviewed on: 6th June 2023

non fault accident claim

I had a no-fault accident where another driver reversed into my car. I had just stopped after reversing. All on CCTV. This happened last September( 2022). Had my car repaired 3 months later.. Now into June 2023 and still not further. Axa kept asking me to acept a 50/50 claim ( I refused) only to find out the other driver is also insured with them. I have recieved no up dates nor any calls from AXA. I have had to consistently ring them. Service is absolutely awful and would advise anyone to consider taking out any insurance with this company. Reviewed on: 2nd June 2023

Absolutely seamless service.

After my minor but expensive accident the service was straight forward with no problems. I can't fault my experience with them. Reviewed on: 25th May 2023

Don't make a claim

AXA are the worst company to deal with. Stay away if you don't want your mental health destroyed if you make a claim. They have asked for everything including my full medical record from I was born and undermined a extremely qualified GP. Apparently they know better! Months upon months of dealing with an extremely difficult company. They have actually left me sitting shaking today and I wasn't even insured with them it was their driver hit me!! Reviewed on: 15th May 2023

All that glitters is not gold

Setting up the policy was easy. Getting notified of renewal, great. Customer service was awesome until I put in a claim for medical reasons that I couldn’t fly. I put the claim in last year May (2022). The claim is still outstanding. I made a complaint with the Financial Ombudsman, they were forced to pay me for the time the claim has been outstanding. Eleven months later, the claim has now been approved for the payout. (How long will this take, no idea). I share this with you because I don’t want you to make the same horrible mistake. Based on the situation it seemed they were angry to pay out on the claim. The staff became rude and dismissive, even lying about receiving emails. It was a disaster to say the least! Thanks to the Financial Ombudsman team for working with me. Reviewed on: 12th April 2023

Axa do not respond and help

Been trying to get a response to a query. 3 weeks on, no response. Reviewed on: 8th April 2023

Fair,quick easy to talk to

willing to help with anything and is done in a quick and sustainable way Reviewed on: 3rd April 2023

Competitive price

Axa's car insurance premium was competitively priced and website easy to use. Cannot comment on claims process as haven't needed to. Reviewed on: 10th March 2023

You will never see the money they've promised

I was promised over 500 pounds to cover my medical bill almost a year ago...I am still waiting. It is impossible to speak to them via phone, and via email you will get an apology every 2 months with no action. They keep apologising and escalating the issue but I am still waiting. Reviewed on: 11th February 2023

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