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Barclaycard: Initial Credit Card reviews

Name: Initial Credit Card
Rating: 4.12 (118 reviews)

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3.96

Based on 118 reviews, last reviewed 11th May 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

61%

17%

11%

Latest highest rating:

5

Barclaycard tested and trusted! I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excel... Read more Reviewed on: 2nd April 2025

Latest lowest rating:

1

Simple request denied, call disconnected, no follow up I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one ... Read more Reviewed on: 11th May 2025

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About this product

Barclaycard Initial Credit Card reviews can help you to find out about the pros and cons of the Initial Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Initial Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Initial Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Initial Credit Card reviews (118)

Review of the Barclaycard, Initial Credit Card:

great 1st card

great 1st card to help build credit Reviewed on: 15th April 2019

Simple request denied, call disconnected, no follow up

I asked for written confirmation of when my next direct debit was due. Now, you'd think that this would be a reasonable request and a very simple one to carry out. But no. It turned into a 30 minute waste of time!!! The first person I spoke to said she "wasn't allowed" to provide this basic customer service. I then asked to speak to a manager (which I hate doing but I was getting nowhere with this person) initially she told me "no managers are available". Then she put me on on hold to go and speak to the (apparently unavailable) manager. The manager she spoke to refused to come to the phone. So she transferred me to someone else who said that sending me the written confirmation I had requested was " not a process we would follow" and also refused to help me. He said the only way to receive this simple piece of information was to lodge a complaint with Customer Relations!!! He then transferred me at which point the call was terminated by the bank. There has been NO FOLLOW UP whatsoever!!! Clearly nobody there cares about their customers and are completely incapable of problem solving. I've worked in multiple customer service roles and I would never DREAM of treating a customer like this. Absolutely APPALLING!!! Reviewed on: 11th May 2025

Barclaycard tested and trusted!

I have had my Barclaycard credit card for over 20 years and can say that they are a good company with good rates and offers for their customers. Excellent cutomeer service delivered when I had an issue with a payment over a year ago. Reviewed on: 2nd April 2025

Archaic service

It took them months just to successfully file a claim for a fraudulent charge in my account. I had to speak with three people—two of whom didn't know what they were doing. Appalling service. Reviewed on: 7th March 2025

Payment Notification never works

Dumb mobile app. Never give me spending notification liked the other services provider. Feel liked very insecure, I am moving all schedule payment to other cards and will freeze this card. Reviewed on: 28th November 2024

Good customer service and updates provided by email

Good customer service and updates provided by email Reviewed on: 28th May 2024

Very easy and simple to use and easy to receive money.

Very easy and simple to use and easy to receive money. Reviewed on: 10th April 2024

Good card for building credit

I have had this card for about 5 years now and it has been a pleasure to use. Highly recommended for people new to credit cards. It can be linked to Barclaycard Cashback Rewards for % back on various purchases. Reviewed on: 13th June 2023

a good start

there isn't many cards our there to assist with people who just started working on their credit reports. Reviewed on: 31st May 2023

Always good

Easy to use every people good service and respect all customer hearing Reviewed on: 11th April 2023

easy app to use

this is a good app easy to use and very convenient Reviewed on: 11th April 2023

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