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Barclaycard: Platinum credit cards reviews

Name: Platinum credit cards
Rating: 3.97 (315 reviews)

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3.85

Based on 315 reviews, last reviewed 23rd Jan 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

52%

22%

10%

13%

Latest highest rating:

4

Not the most competitive Initial use was good. Competitive rates for balance transfers and purchases. The app changed from being separate to joining the Barclays app. Features... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Barclaycard don't want prompt payers I have had a Barclaycard for a long time and had a credit limit of £9500. I thought I might as well increase it a bit to £10,000. Within a few weeks m... Read more Reviewed on: 14th November 2025

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About this product

Barclaycard Platinum credit cards are designed for purchases and balance transfers.

You can get 0% on spending and balance transfers across a range of terms. Depending on the Barclaycard Platinum credit card you choose, you may be charged a balance transfer fee.

Barclaycard Platinum credit card reviews help you find out what it’s really like to be a customer. If you’ve used Barclaycard before, you can also leave a review and share your experience.

Barclaycard Platinum credit cards reviews (315)

Review of the Barclaycard, Platinum credit cards:

Worst Customer Service ever

After excepting a credit card offer from Barclays through my AARP membership, I immediately gave them information for two balance, transfers. The balance transfers with 0% interest were the sole reason I excepted the credit card offer to begin with. After waiting a few weeks, one of my statement still was not reflecting that the transfer has been made.. When I contacted Barclays, they told me that it failed to process, but they could not tell me why. When I asked how to resolve it, they said they could not help me as it had been over 45 days and I was required to do the transfer in that time period. I spoke with a customer care center supervisor named Kevin, who assured me that he could see that I had provided all information necessary for the balance transfer well ahead of the 45 days. However, since there was a problem on their end (one, they never made any attempt to resolve) he was not able to resubmit it. He acknowledged that I provided all the information to them for the balance transfer well within the required timeline. However, despite it, not being my fault, they could not resubmit and would not honor the original offer. He also assured me that I would be wasting my time to try and escalate it further as he was the final authority, and there was no one else that it could be escalated to. Reviewed on: 21st June 2023

Best Credit Card

Best card for fair interest rates and interactive app Reviewed on: 7th December 2018

Always excellent service

There have been times over the years when I have had to phone the help line when scam payments have gone through my account. The Barclaycard customer service people make it so easy for me, and I have never had to worry about being charged for the fraudulent amount going through the account. I trust them totally, as well as Barclays. Online banking is a pleasure, and I no longer stress about anything financial these days. Reviewed on: 7th December 2018

Well organised

The best service ever I had never seen Reviewed on: 7th December 2018

Simple

No problems with them at all, when calling for simple enquiries they not only sort out the query but also anticipate a need you hadn't thought of. Regularly get great 0% offers through for balance transfers and cash, I have 4 other credit cards with other companies none of which have the same level of service. I feel secure and trust the bank without them putting unnecessary 'DPA' barriers in place. (this review is from someone that has worked in consumer credit loans for 8 years). Reviewed on: 11th November 2018

Very flexible

Very flexible, great customer service. Reviewed on: 10th November 2018

Balance tranfers

I use the balance transfers to manage my reducing balance across several cards, on normal debt though the interest is high when your credit rating is good. Reviewed on: 7th November 2018

I use it every day

Thank you for giving me some credit Reviewed on: 30th September 2018

Easy to use - great deals

Low rates and have easy to use credit card - Apps really good Reviewed on: 28th August 2018

Great

Great product and great service with excellent fraud and insurance protection. No variations of rate. Reviewed on: 10th June 2018

Great product

Used to help purchase a car good all round experience! Reviewed on: 9th June 2018

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