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Barclays: Current account reviews

Name: Current account
Rating: 4.31 (4963 reviews)

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4.31

Based on 4,963 reviews, last reviewed 11th Sep 2026

88% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Dreadful scam checking options and crashing. 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or serv... Read more Reviewed on: 11th September 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4963)

On the side of scammers

I was with Barclays for a good number of years with out any issues. Unfortunately I was targeted by fraudsters and had money stolen. Barclays basically turned around and said tough and would not refund the money. After a lot of going back and forth and getting the obismon involved. they finally decided to refund the money. Needless to say the way I was treated like I was the criminal and my mental health suffered. I was even hospitalised due to the streets of it. I have now closed the account and will have nothing to do with Barclays. Reviewed on: 19th August 2021

excellent

always helpful and friendly can do all my banking online, without having to travel to a branch. Reviewed on: 12th August 2021

Poor customer service

I submitted to get a debit card from barclays bank. I received my card a few days later but it never worked in any tore purchases. After multiple attempts to contact them, I finally are reached a baraclays bank member who offered to send me a new card. That card has not worked either and I have attempted to call barclays bank multiple times but each time they hang up on me as soon as I have completed all security checks. The customer service is terrible. Reviewed on: 9th August 2021

Easily for a fraudster to steal money from a deceased account

On my parents passing I quickly discovered that Barclays has an unacceptable pathetic security process that allowed a fraudster to very easily close my parents accounts upon their death and steal their money. On top of this they are now forcing us to pay thousands in legal fees to get grant of probate to get the money back even though it isn’t a huge amount. This same fraudster did a similar thing with a Halifax account but Halifax have been great, have given the money back and they are now chasing and prosecuting the fraudster. Barclays should be ashamed. You have a responsibility to your customers estate’s and you are a massive fail. Reviewed on: 7th August 2021

Poor service, scam prevention and handling

Worst bank when it comes to customer service and scam protection. I have waited almost 6 months to pick up my scam claim, for which I had to go to a branch because otherwise it’s impossible to reach them. And after they picked up my claim, of course they said that they are unable to refund my money. The scam protection/ prevention is one of the poorest, nothing compared to Lloyds Bank, which I find them more interested in preventing these things and protecting the customers. I just lost almost £900 and after such a poor service, I closed all my accounts with Barclays. Reviewed on: 3rd August 2021

Smooth and very helpfull

I been with them since 2012 and never had any problem. Very helpful and genuine bank. Reviewed on: 21st July 2021

Scum

I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately They will accept you on principle, you’ll pay there fees and they will filter you. If they see others to lend to for what ever reason the decision in principle will be taken apart Meanwhile 2 months have gone by Utter scumbags Reviewed on: 13th July 2021

Scam artists in suits

They declined a dd of £8. Then charge me £20 for having to decline an £8 dd, due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they threatened me with debt collectors for a £200 "debt". Barclays is also the innovator of the "PPI" scam. They are the biggest b word out there, stay far away. Reviewed on: 8th July 2021

Awful customer service

With out a doubt the most awful bank on the high street. Long long queues expect up to an hours wait. Shortened opening hours because of COVID, what a joke the rest of the country is opening up. One counter open. Don’t get me started on their customer service phone line. Expect an hour at Least on the phone with no resolution at the end. Do not open an account at Barclays, all they want to do is cut staff costs, shut branches all at the expense of customer service. I have been a customer for 40 years not for much longer though. Awful awful awful Reviewed on: 29th June 2021

Very average

My perception is that there is absolutely no loyalty involved unlike many years ago. Service less than great during lockdown and many fewer branches. I pay 18 per month for a travel plus account but cannot travel due to lockdown Reviewed on: 26th June 2021

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