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Barclays: Current account reviews

Name: Current account
Rating: 4.300128328844221106 (4960 reviews)

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4.30

Based on 4,960 reviews, last reviewed 15th Jun 2026

19% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

4

Both online banking and in-person banking experience... Both online banking and in-person banking experience was good. Application process online was pretty smooth. Reviewed on: 15th June 2026

Latest lowest rating:

1

Appaling service, no branches left in a 15 mile radius Appaling service, no branches left in a 15 mile radius Reviewed on: 17th April 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4960)

Poor service, scam prevention and handling

Worst bank when it comes to customer service and scam protection. I have waited almost 6 months to pick up my scam claim, for which I had to go to a branch because otherwise it’s impossible to reach them. And after they picked up my claim, of course they said that they are unable to refund my money. The scam protection/ prevention is one of the poorest, nothing compared to Lloyds Bank, which I find them more interested in preventing these things and protecting the customers. I just lost almost £900 and after such a poor service, I closed all my accounts with Barclays. Reviewed on: 3rd August 2021

Smooth and very helpfull

I been with them since 2012 and never had any problem. Very helpful and genuine bank. Reviewed on: 21st July 2021

Scum

I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately They will accept you on principle, you’ll pay there fees and they will filter you. If they see others to lend to for what ever reason the decision in principle will be taken apart Meanwhile 2 months have gone by Utter scumbags Reviewed on: 13th July 2021

Scam artists in suits

They declined a dd of £8. Then charge me £20 for having to decline an £8 dd, due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they threatened me with debt collectors for a £200 "debt". Barclays is also the innovator of the "PPI" scam. They are the biggest b word out there, stay far away. Reviewed on: 8th July 2021

Awful customer service

With out a doubt the most awful bank on the high street. Long long queues expect up to an hours wait. Shortened opening hours because of COVID, what a joke the rest of the country is opening up. One counter open. Don’t get me started on their customer service phone line. Expect an hour at Least on the phone with no resolution at the end. Do not open an account at Barclays, all they want to do is cut staff costs, shut branches all at the expense of customer service. I have been a customer for 40 years not for much longer though. Awful awful awful Reviewed on: 29th June 2021

Very average

My perception is that there is absolutely no loyalty involved unlike many years ago. Service less than great during lockdown and many fewer branches. I pay 18 per month for a travel plus account but cannot travel due to lockdown Reviewed on: 26th June 2021

Worse bank ever for security issues and fraudulent activities!

Ongoing fraudulent transactions on my account, person information hacked/changed causing security issues. I have had a number of transactions not of my own, thus money taken from my account - when requesting help to file claims and be reimbursed, Barclays failed to do so. I have never had an issue confirming security over the phone til now, when apparently my date of birth is no longer correct! Disgraceful customer service! Lack of assistance in times of need! Security issues regards personal information/data! PLEASE PLEASE PLEASE EVERYONE AVOID THIS BANK, AND IF POSSIBLE I STRONGLY ENCOURAGE YOU ALL TO SWITCH TO ANOTHER ASAP! Reviewed on: 22nd June 2021

Great security and good service

Online security and app is very good Reviewed on: 20th June 2021

Barclays sucks as a bank

I have been with Barclays for over 20 years, my first bank. All of a sudden I receive a letter from them to say, my account will be closed. I have been ringing around and been passed from person to person, no explanation was or is given. Now apparently, I might be black listed and might not be able to open and account anywhere. I don't know what's happening or if there is something wrong, a way to to defend myself. No what you would expect from one of the major banks in UK. They are absolutely rubbish, I have to cancel all my direct debits and reset them in another bank somewhere now, I don't know if I can either. I would not goto this bank at all ever again. They are also holding my sons money and not releasing it to him, again no reason. He has been trying to get through to them and do something about it, same thing, no answers. Anyone reading this, leave if you are with them or don't join them I you are planning to. Reviewed on: 20th June 2021

fair trade econonmics

lot less people in debt with stable financial situations for family and business Reviewed on: 15th June 2021

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