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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (352 reviews)

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4.77

Based on 352 reviews, last reviewed 29th Jan 2026

58% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Friendly, knowledgable and efficient service from al... Friendly, knowledgable and efficient service from all at the company. From initial contact to offer was less than 3 weeks, a great rate and good produ... Read more Reviewed on: 29th January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (352)

Review of the Bath Building Society, Mortgages:

Brilliant service

Bath building society always helpful polite and nothing to much trouble Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Decent product, painfully slow process

No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the meantime Reviewed on: 6th October 2024

Reply from Bath Building Society Good morning Julian. I'm not sure if you saw my response to your previous review but I would welcome the opportunity to understand what may have caused the delays. If you'd like to give me the details of the application so I can investigate, my email is [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 22nd October 2024

BIBS SERVICE

VERY PROFESSIONAL TEAM, ALWAYS ACCESSIBLE, GREAT PRODUCTS AND SERVICE, GREAT EXPERIENCE Reviewed on: 1st October 2024

Reply from Bath Building Society Thank you for your review Simon, glad that we can help as ever. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

Quick and Rebekkah was able to answer my query super...

Quick and Rebekkah was able to answer my query super fast Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad you received great service from Rebekka and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

Everything was smooth albeit super slow!

Everything was smooth albeit super slow!!! It seems everything is manual which can be a good thing if you have special circumstances. All good in the end! Reviewed on: 18th September 2024

Reply from Bath Building Society Thank you for your review, Marios. We are aware that some of our manual processes are a little slow, and will be working hard over the next 18 months to make changes and improvements. I'm glad it all went well in the end. If you'd like to provide any more specific feedback I can be contacted at [email protected] Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

FirstReview

I was impressed about the money I could potentially borrow for a mortgage. Reviewed on: 16th September 2024

Reply from Bath Building Society Hi Ashleigh, thank you for your feedback, I'm pleased to see that we have been able to assist you so far. Kyle Greck, Head of Mortgage Sales. Response date: 17th September 2024

Excellent service from Bath Building Society

Excellent service from Bath Building Society - intelligent pro-active staff who understood their products and processes and were oriented to assisting me with a slightly complex transaction so all went very smoothly - totally customer-centric ! Reviewed on: 15th September 2024

Reply from Bath Building Society Thank you for your review Adam. I'm glad to hear that you received great customer service from us, as our customers and brokers are at the heart of everything we do. I will pass your feedback along to the Mortgage Team. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

24 years on, with perfect customer service

I took my first mortgage out with the Bath in 2000. Since then I have had several mortgage and savings product. My last mortgage was granted during the days of Mr and Mrs Hodgman running the Society. I recently had to make some changes to my mortgage and the Society, including the Mortgage Team were outstanding in terms of customer service, speed of reaction, engagement and a 'can do' approach. The experience was exactly the same from my perspective when you used to have to go and see Mr and Mrs Hodgman for tea and a chat to see if you had been successful for a mortgage. I must name check Craig in the mortgage team who is an absolute credit to the Society and he was so helpful to me. It's a pleasure to do business with the Society and I highly recommend them, as their values and their integrity do not change. Reviewed on: 13th September 2024

Reply from Bath Building Society Thank you for your review Mr Gould. It's wonderful for us to know that you have received great customer service throughout the years you've been a customer. I will pass your feedback on to Craig, who I am sure will be happy to hear that you've found him approachable and helpful. Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 17th September 2024

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