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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (270 reviews)

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4.71

Based on 270 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

I have a buy for uni mortgage which has been really... I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (270)

Review of the Bath Building Society, Mortgages:

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Very friendly bank

We have a mortgage with Bath Building Society since 2015 and enjoy friendly accessible service. You feel like a valued customer and not just a number. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Excellent in communicating

My questions and my requests for information are always very promptly responded to by the friendly staff of Bath Building Society Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you taking the time out and providing this feedback. I'm glad we were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Amazing specialist lender!

Bath are a great specialist lender, who have their customers at the heart of everything they do. 10/10 would recommend. Reviewed on: 10th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 10th February 2023

wonderful young man Oliver delight to chat to and his contact broker Nick equally wonderful clear and open - really fast service - delighted

oliver and nick - great people to chat too both need a 50% pay increase Reviewed on: 9th February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I note your kind comments and I'm sure they will be delighted to hear that they have provided a great service. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

One in a million.

When we true to get our first mortgage no one would look at us then we went off to Bath Investment Building Society and had a chat. The lady who I can’t remember her name reassured us and asked us to prepare a spreadsheet of our outgoings and incomings etc. this was a non-traditional approach and very welcoming. We went off and carefully prepared our report and a good case of why Bath Investment Building Society should give us a mortgage. She went through all the figs carefully and within one week we had an offer. We understand there was a risk here but they took it. Since our first mortgage in 1989 we’ve had 5 mortgages with Bath and ar happy to say we are now mortgage free. Thank you for believing in us and giving us a chance to get on the property market. We are forever grateful. Debbie and Patrick Batheaston Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you Debbie & Patrick for taking the time out and providing this feedback. This is great to hear from long standing customers like yourselves and I'm so glad we have been able to help over the years. We at the Society wish you all the very best. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Unique product range

A good range of products to fit the most unique set of requirements. Fantastic Reviewed on: 8th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We do pride ourselves on providing great niche mortgage products to assist where we can. Ben Hutchings, Head of Mortgage Sales Response date: 9th February 2023

Remortgage

Very easy process to remortgage by btl over to Bath. My advisor was great throughout the process, he was very knowledgeable and professional. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback, this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 2nd February 2023

Very helpful service

My chat request was answered very quickly, and clear answers were given. Nick was extremely helpful and pleasant. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad Nick was able to assist you and will pass on your comments. Ben Hutchings, Head of Mortgage Sales Response date: 30th January 2023

Good product but time-consuming

The mortgage advisor at Bath (Ian Birch) was excellent and always responded immediately to any questions. I cannot rate him highly enough! Once the application was submitted however, the process became more arduous. For example my husband and I were asked for a signed gift letter, this had already been submitted. We were also asked for statements for an account that we didn’t have - turned out that this was our daughter’s account and the request should have been sent to her. It also wasn’t made clear at the initial application that screen shots would not be acceptable - if this had been stated it would have saved a lot of time. And the whole process took so long that we were requested to provide yet more bank statements as the ones that had been submitted were out of date! It also would have been helpful to be informed via email that our mortgage offer had been made, as with the postal strike it took several days to reach us and the sellers were getting anxious. Reviewed on: 12th January 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your kind comments to Ian. Please accept my apologies if we asked for information again and the time that it took to get you a mortgage offer. Sometimes it can be out of our hands but we are always looking at ways to speed up and improve our services with our customers. I wish you well for a speedy completion. Ben Hutchings, Head of Mortgage Sales Response date: 13th January 2023

Bit of a problem but sorted very quickly by talking to the right man!!

I had some problems getting documents I needed to do with my Buy to Let mortgages. This was due to either misunderstandings, or lack or knowledge or training. After several failed attempts I phoned Ben Hutchings who had helped me in the past, he put wheels in motion and sorted immediately even though it wasn't really his responsibility. Thank you Ben!!! Reviewed on: 11th January 2023

Reply from Bath Building Society Thank you for taking the time to share this feedback Paul. We know Ben will always go out of his way to help when he can so it's great to know that's appreciated, we'll definitely pass your comments on. Jo Gillow, Digital Communications Manager. Response date: 12th January 2023

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