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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (346 reviews)

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4.76

Based on 346 reviews, last reviewed 22nd Dec 2025

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent all round Service From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, T... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (346)

Review of the Bath Building Society, Mortgages:

Innovative products - hands on manual approach - is...

Innovative products - hands on manual approach - is ideal in some client scenarios. Reviewed on: 10th February 2025

Reply from Bath Building Society Hi Yousef, thank you for taking the time out and leaving us some feedback. We do our best to help where we can and look at individual circumstances. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

Great service

I contacted the team via the app which was very simple I connected to the wrong department in error but the team got me to the correct person within seconds and arranged someone to call me back. Top service Reviewed on: 12th June 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Glad to hear the app was easy to use and that a member of staff contacted you straight away. Ben Hutchings, Head of Mortgage Sales Response date: 12th June 2023

Personal and helpful!

My query was a little complicated so rather than continue via typed messages, Oliver gave me his number so we could chat it through and move forward to help my client - excellent service! Reviewed on: 8th June 2023

Reply from Bath Building Society Thank you for taking the time out and proving this feedback. This is great to hear and glad Oli was able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 9th June 2023

Helpful as always

From initially receiving excellent advice regarding Retirement Mortgages to responding to queries since, we have always found staff at Bath to be helpful and friendly. Reviewed on: 25th May 2023

Reply from Bath Building Society That's great to hear, thank you for the feedback I'll pass it on to the mortgage team. Ben Hutchings, Head of Mortgage Sales. Response date: 26th May 2023

First class service from a very helpful organisation

We were looking to purchase a property for our son to live in for up to 3 years whilst he was living in another part of the U.K. The Bath Building Society’s Buy for Uni student mortgage product was exactly what we were looking for. However, as well as having a market leading product, they also had a team of people behind it that took the time and trouble to understand our circumstances and come up with a finance offer. Have nothing but praise for the way we were looked after, Reviewed on: 22nd May 2023

Reply from Bath Building Society That's great to hear, we agree it's a fantastic product! Happy to hear you had a good experience with the team we will pass it on. Many thanks, Jo Gillow, Digital Communications Manager Response date: 23rd May 2023

Real people to talk with about one's product

I would like to express my appreciation for the way my remortgage has been handled by Bath Building Society. I was offered a product that exactly suited my circumstances and which was a great relief to me at the time. It has since been serviced efficiently and promptly, and I have at all times felt that I had the help that I needed. Reviewed on: 17th May 2023

Reply from Bath Building Society Thank you for taking the time out and leaving a review. This is great to hear and glad your experience dealing with us has been a very good one. Ben Hutchings, Head of Mortgage Sales Response date: 18th May 2023

Really good experience

Very pleased with how easy The Bath Building society were to deal with, very fast at responding and easy to get hold of. Reviewed on: 5th May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear and glad you are pleased. We look forward to catching up with you in due course. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

Very friendly service

Very prompt and friendly live chat service. Reviewed on: 2nd May 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 5th May 2023

very helpfull

nice member of staff and i received answer for every of my question Reviewed on: 20th April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 21st April 2023

Super duper staff

Nick has been incredibly helpful and patient with all my questions as a first-time buyer. He answered all my questions quickly and clearly, and was always very friendly. Reviewed on: 18th April 2023

Reply from Bath Building Society Thank you for taking the time out Natalia and leaving this review. I will pass on this to Nick and I'm sure he will be pleased to receive. Ben Hutchings, Head of Mortgage Sales Response date: 19th April 2023

Not great legal work

Relatively slow process and high (unnecessary?) fees. Not impressed by the solicitor handling the case for BBS. Although I recognise they are acting for BBS and not on my behalf they were fairly uncommunicative, incorrectly quoted fees for work, slow to update information (e.g. completion statements were out of data and therefore inaccurate) , incorrect statements, left requests for vital (and large) fees until less than 1 hour before completion deadline. Charging £35 for completing the process online instead of by post? in the 21st century???? Some kind of joke? Reviewed on: 3rd April 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. It might be worth taking this up with the Solicitors acting as it seems there has been various issues here as you have highlighted. We don't recommend Solicitors here at the Society but all firms must meet certain criteria in order to act for us. I can be contacted on [email protected] should you want a chat about it. Ben Hutchings, Head of Mortgage Sales Response date: 4th April 2023

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