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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.79 (379 reviews)

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4.79

Based on 379 reviews, last reviewed 26th Feb 2026

150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Great live chat service from Tom at Bath BS Great live chat service and Tom was quick to answer and knowledgably Reviewed on: 26th February 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (379)

Review of the Bath Building Society, Mortgages:

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Brilliant help over the online chat

Very helpful and I get what I needed promptly Reviewed on: 7th December 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad we could assist you. Ben Hutchings, Head of Mortgage Sales Response date: 8th December 2022

Useful and quick to ask questions

Helpful and easy to get useful answers Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad you found it quick and useful. Ben Hutchings, Head of Mortgage Sales Response date: 28th November 2022

BTL RATE SWITCH

Adviser was unable to help with my query. and so it was referred on Reviewed on: 25th November 2022

Reply from Bath Building Society Thank you for taking the time out and leaving us some feedback. Feel free to contact myself directly at [email protected] if I can be of further assistance and to confirm your query was dealt with. Ben Hutchings, Head of Mortgage Sales Response date: 25th November 2022

Online chat service

Quick and efficient service. Gave information required. Reviewed on: 22nd November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 23rd November 2022

Good communication and knowledge

I used the live chat option and was connected very quickly and the agent was very helpful Reviewed on: 17th November 2022

Reply from Bath Building Society Thank you for taking the time in providing this feedback. I'm glad the chat option was able to assist you. Ben Hutchings, Head of Mortgage Sales Response date: 18th November 2022

Very responsive and quick

All questions answered quickly and the chat works great. Reviewed on: 9th November 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgages Response date: 10th November 2022

Building height restriction is too strict for 2022

The online chat was great and helped me get a quick answer to my question but the reason I wouldn’t be able to recommend Bath Building Society to friends and Family is due to the strict building height rules for lending criteria. They do not lend on buildings over 6 storeys high which in today’s economy especially for borrowers in London; is extremely unhelpful as most London new builds are well over 10 floors. Other than that, I thought they would have been a great lender option so it’s such a shame! Reviewed on: 31st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I always welcome this type of feedback as we do try to help as many people as we can get onto the property ladder. We don't lend on all types of properties but it's something we may revisit at some stage. Ben Hutchings, Head of Mortgage Sales Response date: 1st November 2022

A pleasure to deal with

Ian and the team provided a smooth, quick and professional service and made the whole process painless Reviewed on: 27th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 28th October 2022

Remortgage to Bath Building Society

Tim was fantastic at keeping me up to date on the progress of my application. I would highly recommend using Bath Building Society. Reviewed on: 24th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I will pass on your comments to Tim, and really appreciate you recommending us. Ben Hutchings, Head of Mortgage Sales Response date: 25th October 2022

Thank you!

Just wanted to say thank you for giving us the opportunity to purchase our first ever home. With a not so perfect credit rating I am so thankful you gave us the chance to become homeowners when others said no. Your customer service is excellent and you always provided updates to my broker on our case which made the whole process less stressful. Thank you Bath BS!! Reviewed on: 24th October 2022

Reply from Bath Building Society This is great to hear! Thank you for your feedback and I'm glad we were able to assist you in buying your first home. All of us at Bath Building Society wish you well. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

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