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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (346 reviews)

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4.76

Based on 346 reviews, last reviewed 22nd Dec 2025

6% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Excellent all round Service From first registering an interest online in order to re-mortgage my property, the service has been fast and very professional. My Mortgage adviser, T... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (346)

Review of the Bath Building Society, Mortgages:

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Excellent service and excellent staff

All the staff we have spoken with have been extremely helpful and friendly, cannot fault any of them or the service provided Reviewed on: 18th July 2025

Reply from Bath Building Society Hi Maria, thank you for taking the time out and leaving some feedback. This is great to hear and will pass on your kind comments. Ben Hutchings, National Account Manager Response date: 23rd July 2025

so quick to respond

so quick to respond on live chat and lend much more than other lenders for single applicants Reviewed on: 8th July 2025

Reply from Bath Building Society Hi Luke, thank you for taking the time out and leaving this feedback. I'm glad we could meet your expectations and hopefully we will be able to assist you. Ben Hutchings, National Account Manager Response date: 9th July 2025

Rebecca was really helpful, and very knowledgable

Rebecca was really helpful, and very knowledgable Reviewed on: 8th July 2025

Reply from Bath Building Society Thank you for the great feedback, I will forward your kind words to Rebecca. Ian Birch Senior Mortgage Advisor Response date: 9th July 2025

Helpful and friendly team

The mortgage team and adviser who dealt with our new mortgage was friendly and helpful- we felt like Tim was getting us the best deal/option. Reviewed on: 5th July 2025

Reply from Bath Building Society Thank you for your kind words and leaving us a review. I will forward the feedback to the team. Ian Birch Senior Mortgage Advisor Response date: 9th July 2025

always really quick on live chat

always really quick on live chat Reviewed on: 3rd July 2025

Reply from Bath Building Society Hi Luke, Thank you for taking the time out and leaving this feedback. This is good to hear. If you need us again feel free to use live chat again. Ben Hutchings, National Account Manager Response date: 7th July 2025

8/10 would recommend

Great entry intot he bank with a "mortgage welcome care package" sent to our home. Where we would have loved to have seen some more proactiveness was at the end of our initial term. People are busy and we just go into the remortgage process, and we ended up leaving for a gbp 100 saving per month.... which is grea,t but if BBS were to have gotten in touch plenty in advance with a price match or competitive quote, we may have stayed as we enjoyed our experience with BBS. Reviewed on: 30th June 2025

Reply from Bath Building Society Hi Gabriele, thank you for taking the time out and leaving this feedback. I have noted your comments and we are sorry you have left us. We do hope in the future you will come back to us once your new mortgage comes to an end. Ben Hutchings, National Account Manager Response date: 9th July 2025

All in all a positive experience with bath building...

All in all a positive experience with bath building society if I have had an issue it has been resolved quickly and efficiently.if I was in the market for another mortgage I would they would be top of my list Reviewed on: 26th June 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review, it's great to hear that we were able to help and resolve issues quickly. Ian Birch Senior Mortgage Advisor Response date: 27th June 2025

Thank you Tim and the team!

From the very first phone call Tim has been absolutely exceptional. He went out of his way to help me in my niche circumstances and ensured I was updated every step of the way. The service from the entire team has been speedy and professional but my experience with Tim has been outstanding. Not only did he support me in securing a better fit for my circumstances but above all he was patient and kind and is a real credit to your Company. Thank you Reviewed on: 25th June 2025

Reply from Bath Building Society Thank you so much for taking the time to leave a review. I am so pleased that Tim and the team were able to help with your niche circumstances. I will pass on your kind words. Ian Birch Senior Mortgage Advisor. Response date: 26th June 2025

New Mortgage rate swap!

My Buy to let mortgage was coming to the end of its fixed period and Bath were very quick in contacting me, helping me select a new product and implemented this very quickly so that I could benefit from the better rate as soon as possible! Great service. Reviewed on: 25th June 2025

Reply from Bath Building Society Thank you for leaving a review and I am so pleased that we offered a great service. Thank you also for your continued custom. Ian Birch Senior Mortgage Advisor Response date: 25th June 2025

Quick fast response found out what i needed to in se...

Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Reply from Bath Building Society Hi Darren, thank you for taking the time out and leaving some feedback. This is great to hear you had such a quick response. Ben Hutchings, National Account Manager Response date: 20th June 2025

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