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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2143 reviews)

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4.70

Based on 2,143 reviews, last reviewed 16th Jan 2026

23% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

We like the fact you can use a savings passbook. We like the fact you can use a savings passbook. Reviewed on: 16th January 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2143)

Review of the Bath Building Society, Savings:

Always cheerful, efficient and helpful when contacted.

Alays cheerful, efficient and helpful when contacted. Issues clear descriptions of products and warning if interest rates going up or down. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you very much for the feedback, and glad we've been able to help whenever you've needed us. Please continue to get in contact if you ever need to. Sam Dorrington, Branches Manager Response date: 7th March 2025

Helpful and efficient Customer Assistant

I contacted BBS by e mail and was assisted very promptly by Charlotte Townsend . She was extremely helpful in sending the requested statement and tax advice regarding the Trust Account I hold, and has given me the contact number to speak to her regarding setting up on line access which I had been unable to do as it is not a personal account. Full marks, Charlotte. ! Reviewed on: 8th July 2025

Reply from Bath Building Society Dear Jo, Thank you for your wonderful feedback! I’m delighted to hear that Charlotte Townsend was able to assist you so promptly and thoroughly. It’s great to know she provided the information you needed and helped guide you through the next steps for online access. We’ll make sure she receives your well-deserved praise - full marks indeed! Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

Staff always available at Woodland Road branch - always helpful and efficient. Reviewed on: 8th July 2025

I came inti Wood Street today and was served by Ella.

I came inti Wood Street today and was served by Ella. She was extremely helpful. Reviewed on: 4th July 2025

Reply from Bath Building Society Thank you for your lovely message! I’m so glad to hear that Ella was able to assist you so helpfully during your visit to our Wood Street branch. We’ll be sure to pass on your kind words - she’ll be delighted to know she made a positive impact. Chris Burns – Customer Service Office Response date: 18th July 2025

Oldfield Park

Been a customer for over 60 years, they are the best ! Reviewed on: 3rd July 2025

Reply from Bath Building Society Wow - over 60 years! That’s truly incredible, and we’re so grateful for your loyalty and trust over the decades. It means the world to us to hear that you still think we’re the best. Thank you for being such a valued member of our society. Chris Burns – Customer Service Officer Response date: 18th July 2025

Charlotte on the chat helped and was very good, poli...

Charlotte on the chat helped and was very good, polite and quick to respond. Very good. Ultimatley she could not fix the problem but got me to the person who could which was Chris on the phone. Chris was also excellent and ran me through all the steps needed as there had been a system glitch. I am now all set up an Chris then also sorted the transaction I was looking to do. Exellent job from both. Credit to the team. Reviewed on: 26th June 2025

Katie on online chat v helpful.

Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Reply from Bath Building Society Dear Jennifer, Thank you for taking the time to share your experience! I'm so pleased to hear that Katie was able to assist you effectively through our online chat service. We’ll be sure to pass on your kind words - she’ll be delighted to know she made a difference. Chris Burns – Customer Service Officer Response date: 18th July 2025

In branch service review

The staff in this branch are all lovely. The girl in the centre of the picture was so king and helpful and put me at ease. Thank you. Reviewed on: 17th June 2025

Reply from Bath Building Society Thank you so much for your kind words! We're thrilled to hear that our team made such a positive impression, especially the colleague you mentioned. It's always our goal to ensure every customer feels comfortable and supported, so your feedback really helps to achieve that. Chris Burns – Customer Service Officer Response date: 18th July 2025

Rokas was very helpful and resolved my issues prompt...

Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple of years ago I found out this hadn't been applied to the account, so although Rokas did everything he could overall it could do with some improvement. Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Helen, Thank you for taking the time to share your experience. I’m really glad to hear that Rokas was able to assist you promptly and effectively. That said, I’m sorry to learn about the earlier issue with the signatory form not being applied - your feedback is important and highlights where we can do better. We’ll certainly take this on board to help improve our service going forward. Chris Burns – Customer Service Officer Response date: 17th June 2025

Helpful with accounts Charlotte’s customer service

I am very grateful for Charlottes help, she was patient explaining your Trust accounts and answered all my questions clearly and even sent me follow up information via email to ensure I have everything I need for the Trust opening process Reviewed on: 16th June 2025

Reply from Bath Building Society Hi Julia, Thank you for your kind words. I’m so pleased to hear that Charlotte was able to guide you through the Trust account process with such clarity and care. Her patience and follow-up support really reflect the service we aim to provide and I’m glad she made the experience a smooth one for you. Chris Burns – Customer Service Officer Response date: 17th June 2025

In branch service review

Great to be able to meet friendly staff not behind a glass screen! Also, great to open an account and still get a passbook. Reviewed on: 13th June 2025

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Bath Building Society: Savings reviews

23% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2143)

Always cheerful, efficient and helpful when contacted.

Helpful and efficient Customer Assistant

In branch service review

I came inti Wood Street today and was served by Ella.

Oldfield Park

Charlotte on the chat helped and was very good, poli...

Katie on online chat v helpful.

In branch service review

Rokas was very helpful and resolved my issues prompt...

Helpful with accounts Charlotte’s customer service

In branch service review

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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