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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2277 reviews)

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4.73

Based on 2,277 reviews, last reviewed 14th Feb 2026

236% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very impressive overall. Attractive savings rates (I have a Child's ISA and several fixed term bonds). Very helpful, polite and efficient customer service when I telephoned th... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2277)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

Very satisfied long term customer

I have held savings with Bath BS for many years and have been very satisfied with returns and especially the way they run their business and communicate with customers. Reviewed on: 10th February 2026

Good, old-fashioned personalised service.

First rate telephone queries answering by a real person. Always courteous, well spoken and easy to converse with and very helpful. Interest rates good. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your kind comments. I am glad you are happy with our service and rates. Lauren - Customer Service Team Leader Response date: 11th February 2026

Helpful and friendly

staff are always so friendly and helpful, I am an older customer not used to doing things on line but one member of the Bath Branch went to the trouble to explain everything I had to do which was really helpful Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your kind comments. I am pleased to hear you received support to use our online services. Lauren - Customer Service Team Leader Response date: 11th February 2026

Great personal Service, and great Savings Rates

Great personal Service, and great Savings Rates Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your feedback. We are pleased to hear you are happy with our savings rates. Lauren - Customer Service Team Leader Response date: 11th February 2026

Great to deal with

Supportive staff always available to assist, and an excellent range of competitive savings option. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your positive feedback. It is lovely to hear you find us supportive, and you are happy with our savings options. Lauren - Customer Service Team Leader Response date: 11th February 2026

Staff always courteous and helpful

Staff always courteous and helpful Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your comments. We appreciate your positive feedback. Lauren - Customer Service Team Leader Response date: 11th February 2026

uplifting suport.

i use the savings app this is great. Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for sharing your thoughts. It’s great to hear that you’re finding the savings app helpful! Chris Burns – Customer Service Officer Response date: 11th February 2026

Always excellent knowledge and experience from the s...

Always excellent knowledge and experience from the staff Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your message. We’re committed to providing clear guidance and making sure every member feels confident in the help they receive, so your comments are genuinely appreciated. Chris Burns – Customer Service Officer Response date: 11th February 2026

Staff very experienced and always happy to explain

Staff very experienced and always happy to explain Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your review. It’s wonderful to hear that you’ve found our staff to be knowledgeable and willing to take the time to explain things clearly. Chris Burns – Customer Service Officer Response date: 11th February 2026

Excellent service always happy to help great products

Excellent service always happy to help great products Reviewed on: 10th February 2026

Reply from Bath Building Society Thank you for your review! I’m really pleased to hear that you consistently receive excellent service and find our team always happy to help. Chris Burns – Customer Service Officer Response date: 11th February 2026

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