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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2036 reviews)

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4.69

Based on 2,036 reviews, last reviewed 24th Jun 2025

65% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie on online chat v helpful. Katie on online chat v helpful.dealt effectively with my query Reviewed on: 24th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2036)

Review of the Bath Building Society, Savings:

BBS are great !

I like the informal nature of the business, I like that it invest locally as much as possible and that it keeps my money safe! Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the wonderful feedback. Holly, Customer Support Team Response date: 24th June 2020

Down to earth.

Down to earth , easy to find out things. 5 minuets to transfer one account to another. Will remain a new costumier. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Andrew, Thank you for your feedback! We're glad to hear that you find our service down to earth and easy to navigate. It's great to know that transferring accounts only took five minutes. We appreciate your continued trust and look forward to serving you again in the near future. Chris Burns - Customer Service Officer Response date: 10th March 2025

GOOD QUALITY PERFORMANCE THROUGHOUT

GOOD QUALITY PERFORMANCE THROUGHOUT Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Mikey, Thanks for the feedback. I am glad you've find interacting us easily and haven't had any issues. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

Easy ISA

Very simple process to open and fund an ISA Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Sara, Thanks for the feedback. I am glad you've find interacting us easily and haven't had any issues. If you ever need to contact us, please do reach out. Sam Dorrington, Branches Manager Response date: 14th March 2025

The friendly bank.

Staff are freindly and quickly deal with queries and questions Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Hilaryjen, Thank you for your kind feedback! We're glad to hear that you find us to be a friendly bank and that our staff quickly deal with your queries and questions. Your feedback really helps us to be the best at what we do. We look forward to continuing to provide you with this high level of service going forward. Chris Burns - Customer Service Officer Response date: 10th March 2025

Bath Building Society is excellent because...

Interest rates are competitive; customer service is excellent, both in correspondence and in in-branch interactions. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your helpful feedback! We're pleased to hear that you find Bath Building Society excellent due to our competitive interest rates and outstanding customer service. Your satisfaction means a lot, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Very friendly and accessible.

Very friendly and accessible. Easy to use. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Stephen, Thank you for your positive feedback! We're pleased to hear that you find our service very friendly and accessible, and that it's easy to use. Your experience is our priority, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Helpful and knowledgeable staff and lovely to be abl...

Helpful and knowledgeable staff and lovely to be able to visit a branch office Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Judith, Thank you for your kind feedback! We're glad to hear that you find our staff helpful and knowledgeable, and that you enjoy visiting our branches. Your positive experience is important to us, and we look forward to continuing to provide you with the best service possible. Chris Burns - Customer Service Officer Response date: 10th March 2025

Excellent SSAS easy access savings account

Excellent SSAS easy access savings account Reviewed on: 6th March 2025

Reply from Bath Building Society Hi John, Thank you for your message! We're glad to know that your savings account is easy to use and performing how you expect it to. Your experience is very important to us, and we look forward to providing you with even better service going forward. Chris Burns - Customer Service Officer Response date: 10th March 2025

Great experience

I have had no issues and any questions I have had have been answered promptly. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Matilda, Thank you for sharing your great experience with us! We're happy to hear that you have had no issues and that your questions have been answered promptly. Your experience is high priority, and we look forward to continuing to provide you with excellent service. Chris Burns - Customer Service Officer Response date: 10th March 2025

Great online banking.

Bath Building Society have excellent online banking ‘Bathonline’ which is very easy to use Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Gordon, Thank you for your great feedback! We're pleased to hear that you always have a seamless experience when using our online platform. Your satisfaction is important to us, and we look forward to continuing to provide you with smooth and hassle-free service. Chris Burns - Customer Service Officer Response date: 10th March 2025

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