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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Very Helpful

Very quick and helpful on the live chat. Thanks Reviewed on: 2nd February 2023

Reply from Bath Building Society Thank you for your feedback regarding our live chat, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 3rd February 2023

Money Transfer

I contacted BBS regarding a money transfer and could not have had better service! From my first contact with the Savings team yesterday, to transfer of funds today everybody was so helpful. A pleasure to deal with ! Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you so much for this feedback regarding our money transfer service and the team. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Great service at the branches as always

Always a warm welcome. Appreciate the personal service which makes bibs stand out from others. Reviewed on: 1st February 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding the branches, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 2nd February 2023

Excellent service as always

Bath Building Society is a very friendly and transparent company. We have been customers for some years now and have always been very happy with the service, both on-line and in the branch. Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for your lovely review, I will pass this back to both departments. Charlotte Tillen, Savings Support Manager Response date: 30th January 2023

Well donne

Why don’t you do trust accounts anymore? Reviewed on: 27th January 2023

Reply from Bath Building Society Thank you for your review - We are looking to reopen our Trust accounts this year so please keep an eye on our website for further information. Charlotte Tillen, Savings Support Manager Response date: 30th January 2023

Query

Had a query re money transfer, quickly resolved using on line chat, would definitely use this facility again Reviewed on: 26th January 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat service, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 27th January 2023

Whenever I need your help it's always at hand hand

Local,friendly,helpful, efficient Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for the feedback, Louise, Head of Savings support Response date: 26th January 2023

Very happy with pleasant service

All good I am pleased to say, and no further comments Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings Support Response date: 26th January 2023

Very prompt and helpful

Whenever I email customer support I always receive a prompt and helpful reply. I couldn't ask for more! Thank you for such great service. Reviewed on: 23rd January 2023

Reply from Bath Building Society Thank you for your feedback, Louise, Head of Savings support Response date: 26th January 2023

Very prompt service both today and all previous occasions

Our preference has always been to use local offices where efficiency and polite service prevails which has very much been the case since opening accounts at Bath Building Society. Reviewed on: 19th January 2023

Reply from Bath Building Society Thanks you for your feedback, Louise, Head of Savings Support Response date: 26th January 2023

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