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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 10th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Use of chat line

Friendly but professional service Reviewed on: 14th December 2022

Reply from Bath Building Society Thank you for your feedback regarding our online chat, you will also be able to access this from our new mobile app which is launching soon. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

good service on line - no answer on phones

answer phones. I didnt receive information about my account type & number changing, although i receive regular generic mail outs Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your feedback. Unfortunately our phones are extremely busy due to the mailout however all answerphone messages are being dealt with as quickly as possible. All changes to your accounts will be sent to you, so please let us know if you require these letters again. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

Very good service.

Many thanks for speedy service.Always helpful. Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th December 2022

On line chat

I've always found the Society provide good service, and efficiently answer any queries I might have, whether on the telephone or by email or on line chat. Reviewed on: 13th December 2022

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th December 2022

What a palava !

So I get a letter inviting me - a long-standing customer- to register with Bath Online. I spend 10 minutes trying to find out how to register as opposed to signing up for a new account which is what the BO link comes up with: nothing on the lines of a helpful "Existing Customer ? Register here...". I fill out the form I eventually stumble upon & after choosing a Password I'm asked to provide some memorable information ("mix of letters & numbers recommended") - this really irritated me I think because it was too inductive when all I wanted to do was get registered ASAP & be on to something else. Why not ask for responses to questions e.g. "Favourite [X]" or "Memorable Word" as other sites do? Then right at the end ("at last!") I'm told I have to wait for a letter to reach me before being able to complete my registration because I provided a landline phone number rather than a mobile one!!! Why on earth isn't that made clear earlier and a facility provided at this last stage to insert a mobile number? Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your Feedback, We are currently working on a Mobile app and we are also creating a better platform for Bath online to make the log in a lot easier, sorry you have had the issues you have we always take note of these comments and work to create better processes for the future. Many thanks Louise, Head of Savings Support. Response date: 13th December 2022

great support in getting into online account

Olivia was very helpful in resolving issues with logging in. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, i will pass it onto the team, Louise Head of Savings Support. Response date: 13th December 2022

Transfer of funds

I was a little concerned as to how i could manage my funds having no agent involved but this was painless and very efficient. Thank you Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback, this is great to hear, Louise, Head of Savings support. Response date: 13th December 2022

Room for improvement

Our experience with the Bath Building Society has not been good from the start. In spite of detailing exactly which account we wanted in 2008, the wrong account was opened and had to be changed, which lost us interest. Ever since, it has been difficult to obtain a tax certificate for our tax returns, right up to today when I discovered that a certificate promised 35 days ago was never sent. Reviewed on: 12th December 2022

Reply from Bath Building Society Thank you for your feedback and i am sorry you feel this way, i would really like to hear from you to discuss your issued you have had an try and offer some support or help, Louise, Head of Savings support Response date: 13th December 2022

Answered the call quickly and efficiently

Rapidly gave me the answer I was looking for. Reviewed on: 9th December 2022

Reply from Bath Building Society Thank you for your great feedback ,I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 12th December 2022

online chat was quick and answered my question

nothing so far as only query apbout application Reviewed on: 8th December 2022

Reply from Bath Building Society Thank you for your feedback, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 12th December 2022

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