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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

Local Quality

BBS provide a good reliable service and are locally based. Reviewed on: 14th September 2024

Reply from Bath Building Society Hi, we are proud to be a local building society, and we will continue to serve our local community for the years to come. Sam Dorrington, Branches Manager Response date: 18th September 2024

In branch service review

Opened up account very easily - though were told initially that booked would be available to pick up from the office, they arrived in the post one week late. Reviewed on: 6th May 2025

In branch service review

Everything is carried out exactly as I requested. Reviewed on: 6th May 2025

Chris helped to resolve an ongoing technical issue a...

Chris helped to resolve an ongoing technical issue and was very helpful and quick to respond Reviewed on: 2nd May 2025

Reply from Bath Building Society Hi Shaan, Thank you for sharing your experience! I'm pleased to hear that I was able to resolve your ongoing technical issue efficiently. I appreciate you taking the time to leave a review too! Chris Burns - Customer Service Officer Response date: 5th May 2025

Quick and accurate help I have received today

Quick and accurate help I have received today Reviewed on: 30th April 2025

Reply from Bath Building Society Hi Julia. We're delighted to hear that you received quick and accurate assistance today. Providing efficient and precise support is always our goal. Chris Burns - Customer Service Officer Response date: 5th May 2025

Katie was very helpful and direct

Katie was very helpful, direct and offered a solution to my problem very quickly. Issue was solved m. Reviewed on: 30th April 2025

Reply from Bath Building Society Hi Sephy Thank you for sharing your experience! We're thrilled to hear that Katie was able to assist you efficiently and directly, providing a quick solution to your problem. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Being able to visit a branch, get excellent service from very helpful staff and not being forced to do everything online. Very satisfied overall. Reviewed on: 28th April 2025

thank you, timely response as usual

thank you, timely response as usual Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Anthony, We appreciate your kind words! It's wonderful to hear that our timely responses continue to meet your expectations. Chris Burns - Customer Service Officer Response date: 5th May 2025

The use of the primary email address with which to w...

The use of the primary email address with which to withdraw funds is a great idea and works really well. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Adam, Thank you for your feedback! We're glad to hear our solution to your issue is working well for you. We always aim to implement ideas that enhance our customers' experience!! Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Not only very efficient staff team but also very efficient and very helpful. Both my wife and I have accounts with BBS and this review is for both of use. Reviewed on: 17th April 2025

In branch service review

The staff members are always welcoming, friendly and efficient. I don't know how my experience could be improved. Reviewed on: 17th April 2025

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Bath Building Society: Savings reviews

18% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2136)

Local Quality

In branch service review

In branch service review

Chris helped to resolve an ongoing technical issue a...

Quick and accurate help I have received today

Katie was very helpful and direct

In branch service review

thank you, timely response as usual

The use of the primary email address with which to w...

In branch service review

In branch service review

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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