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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2300 reviews)

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4.73

Based on 2,300 reviews, last reviewed 12th Mar 2026

233% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

More time needs to be spent with the teams as they l... More time needs to be spent with the teams as they lack motivation and energy Reviewed on: 10th March 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2300)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Business Account Services

I have always had good and quick response from the calls I have made. Staff are extremely helpful, quick and clear when answering queries. I would like to say Thank you to Corrine. What would be good is if the on-line account can offer statement services. Reviewed on: 15th February 2021

Reply from Bath Building Society Thanks for your kind review. I will pass on the lovely feedback to Corinne. Holly, Customer Service Team Response date: 18th February 2021

EXCELLENT SERVICE FROM HOLLY

EXCELLENT SERVICE ALREADY. THANK YOU. Reviewed on: 15th February 2021

Reply from Bath Building Society I appreciate the lovely review, thanks! Holly, Customer Service Team Response date: 18th February 2021

Great Service

Contacted Bath Building Society today but directed to answerphone message. Left a message and shortly after Barry called back, he was very helpful and knowledgeable and sorted my problem immediately - Thank you! Reviewed on: 11th February 2021

Reply from Bath Building Society Good Morning, so pleased Barry called you back and was able to help you, Thank you for your response, Caroline,Customer Support Department. Response date: 12th February 2021

Brilliant service

All enquiries are answered in a timely manner, everyone is so helpful best ever Reviewed on: 11th February 2021

Reply from Bath Building Society Good Morning, Lovely to read that you had brilliant service, Thank you for taking the time to respond, Caroline customer support Department. Response date: 12th February 2021

Customer Service

Great to have a prompt response regarding my query of my difficulty of logging in to my online account via email. Reviewed on: 11th February 2021

Reply from Bath Building Society Good Morning, Glad to be able to help you with your logging in on line, thank you for taking the time to respond, Caroline, Customer support Department Response date: 12th February 2021

excellent service

first class assistance and very informative Reviewed on: 10th February 2021

Reply from Bath Building Society Good Morning, So pleased you were happy with the service you received. Thank you for taking the time to respond. Caroline, customer support Department. Response date: 12th February 2021

Always provide a speedy and efficient service

THE TEAM FROM THE TOP DOWN ARE AWAYS HELPFUL AND ACTUALLY RESPOND - A RARITY IN TODAYS WORLD. EXVEN WITH COVID I HAD A RESPONSE WITHIN AN HOUR, Reviewed on: 9th February 2021

Reply from Bath Building Society Thanks so much for your wonderful review. Holly, Customer Service Team Response date: 10th February 2021

very good online chat

answered my question promptly. everything was great. Reviewed on: 9th February 2021

Reply from Bath Building Society So pleased we could help you. Thanks for taking the time to review us. Holly, Customer Service Team Response date: 10th February 2021

Brilliant Personal Service

My grandson's 18th meant changes to his savings accounts which were held in trust. Initial enquiry was sympathetically and helpfully dealt with. A little later the same staff member, Jane Cox , went out of her way to call me ,talked me through the process and was extremely helpful . I really appreciated the very personal touch and have already expressed my sincere appreciation to Jane for her friendly and efficient service. Reviewed on: 7th February 2021

Reply from Bath Building Society This is so great to hear, I will pass on your fantastic review to Jane. Thanks. Holly, Customer Service Team Response date: 10th February 2021

Quick and easy

I had a simple question that was answered quickly and authoritatively........ Reviewed on: 5th February 2021

Reply from Bath Building Society Good Afternoon, Glad things were quick and easy for you, Thank you for taking the time to respond, Caroline Customer Support Department. Response date: 5th February 2021

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