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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1992 reviews)

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4.67

Based on 1,992 reviews, last reviewed 9th Apr 2025

66% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Katie was very helpful, knowledgeable, polite and fr... Katie was very helpful, knowledgeable, polite and friendly Reviewed on: 9th April 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1992)

Review of the Bath Building Society, Savings:

Like the fact that I could do an on line chat.

Like the fact that I could do an on line chat. Reviewed on: 25th March 2024

Reply from Bath Building Society Thank you for this great feedback, Charlotte Tillen, Savings Support Manager Response date: 28th March 2024

Good, efficient service whenever I phone or call in...

Good, efficient service whenever I phone or call in to the bank. Reviewed on: 26th March 2025

Reply from Bath Building Society Thank you for your kind words! We're pleased to hear that you find our service efficient both over the phone and in person. Chris Burns - Customer Service Officer Response date: 7th April 2025

Excellent customer service.

Excellent customer service. Quick, simple and solve my issue first time. Reviewed on: 25th March 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We're thrilled to hear that our customer service was quick, simple and met your expectations. Chris Burns - Customer Service Officer Response date: 7th April 2025

Excellent service Good rates.

Excellent service Good rates of interest Reviewed on: 23rd March 2025

Reply from Bath Building Society Hi James Thank you for your positive feedback! We're delighted to hear that you are satisfied with our service and the rates we offer. Chris Burns - Customer Service Officer Response date: 7th April 2025

Visited Wood Street Branch this afternoon with my hu...

Visited Wood Street Branch this afternoon with my husband. Was served by Jane who was amazing. She made the whole process so easy and made us feel very relaxed. It is so nice to be served by a person and a financial institution that still has passbooks, perfect for us. Reviewed on: 21st March 2025

Reply from Bath Building Society Thank you for sharing your experience! We're delighted to hear that Jane made your visit to the Wood Street Branch so pleasant and relaxing. It's wonderful to know that you appreciate our personal service and the use of passbooks too! Chris Burns - Customer Service Officer Response date: 7th April 2025

Happy To Receive Helpful Friendly Service.

Since contacting Bath Building Society each & every member of staff I have dealt with could not be any more helpful & pleasant to deal with. A real change & breath of fresh air in the difficult & generally unhelpful world we live in. Reviewed on: 20th March 2025

Reply from Bath Building Society Morning Richard, Thank you very much for the feedback. I am glad that every interaction you've had with ourselves has been painless and easy! We pride ourselves on the service we offer, and I am glad to see this is being reflected on feedback from members! If you need anything in future please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 21st March 2025

Helpful customer service when I was struggling to lo...

Helpful customer service when I was struggling to log into online banking. Reviewed on: 19th March 2025

Reply from Bath Building Society Hi Emma, Thank you for sharing your feedback! I'm glad we could assist you effectively when you were facing difficulties logging into online banking. If you ever need further assistance, please let us know. Chris Burns - Customer Service Officer Response date: 20th March 2025

Lovely Oldfield Park Branch

I always use the Oldfield Park branch, and find all the staff are very kind and friendly to me, as well as being very efficient. It’s great to have a local branch to use. Reviewed on: 19th March 2025

Reply from Bath Building Society Hi, thank you very much for the feedback. I will be sure to pass it onto the team at Oldfield Park who will be very happy to hear the great impression they're leaving on our members! Sam Dorrington, Branches Manager Response date: 21st March 2025

Great customer service

I was dreading contacting Bath Building Society to sort out online banking but the phone was answered very quickly and Chris guided me patiently through the process and it’s all sorted. Very different experience to trying to achieve the same with NatWest - when I spent ages on the phone not getting anywhere fast. Much better customer service from Bath Building Society. Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Elaine, Thank you for your message! It’s so rewarding to hear that I could turn what might have been a daunting task into a smooth and positive experience for you. I’m delighted everything is now sorted with your online banking. Your comparison with other financial providers motivates us even more to keep delivering exceptional service! Chris Burns - Customer Service Officer Response date: 20th March 2025

App issues - fixed through superb service!

I had an issue with the BBS app where I was unable to login, despite being able to access their online services via web browser. I spoke to Chris who walked me through various troubleshooting issues before eventually decided the issue required a fix to the app itself. He was honest about the issue, and within a few days the app updated and everything was resolved. He was diligent at contacting me and keeping me in the loop. A really personal customer service experience. Gives me lots of confidence they would be able to address any issues in the future! Reviewed on: 17th March 2025

Reply from Bath Building Society Hi Oliver, Thank you so much for sharing this detailed feedback! I'm glad we could address the issue with the app and resolve it to your satisfaction. It's always our goal to provide honest and proactive support, It was myself that helped resolve the query, so i personally really appreciate you taking the time to let us know how it went! Chris Burns - Customer Service Officer Response date: 20th March 2025

A personal experience

Highly efficient and responsive service from the folks at Bath Building Society. Much more personal than a big bank. Readily available customer service when you need it. Reviewed on: 16th March 2025

Reply from Bath Building Society Hi Matt, Thank you for your thoughtful review! We’re delighted to know that you appreciate the personal touch and responsiveness of our service. Providing efficient and accessible support is at the heart of what we do, and it’s wonderful to hear that it makes a positive difference for you. Chris Burns Customer Service Officer Response date: 20th March 2025

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