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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2018 reviews)

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4.68

Based on 2,018 reviews, last reviewed 14th May 2025

161% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Chris great person Chris great person and always willing to help Reviewed on: 14th May 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2018)

Review of the Bath Building Society, Savings:

Internet access is way behind your competitors

Unbelievable that I can only access my account on mobile or tablet. Your system sent me an access code by email which I have entered 4 times and am now blocked. Hopeless. Reviewed on: 5th July 2024

Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear that you're having issues with logging in. Please do call us on 01225 423271 or use our online chat and we will be able to assist you. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024

In branch service review

Not only very efficient staff team but also very efficient and very helpful. Both my wife and I have accounts with BBS and this review is for both of use. Reviewed on: 17th April 2025

In branch service review

The staff members are always welcoming, friendly and efficient. I don't know how my experience could be improved. Reviewed on: 17th April 2025

I received a quick response to my request

I received a quick response to my request Reviewed on: 17th April 2025

Reply from Bath Building Society Hi Louise Thank you for your feedback! We're pleased to hear that your request was handled promptly. We aim to provide quick and efficient service to all our customers. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

Friendly and Helpful Staff. An excellent face to face service. Reviewed on: 14th April 2025

Very efficient and helpful.

Very efficient and helpful. I got the answer I needed and was able to proceed with my application. Reviewed on: 10th April 2025

Reply from Bath Building Society Hi Kerrie, Thank you for your message! We're delighted to hear that you found our service efficient and helpful. It's great to know that you received the answer you needed and could proceed with your application smoothly. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

The fact that it is a Building Society/local branch. Friendly and helpful service. Reviewed on: 10th April 2025

Great help received from Rachel

My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has continued to email us and answer any queries. We chose Bath Building Society because they offer such a good personal service and it is great to call and speak to a person and not a computer. Thank you Rachel for all your help! Reviewed on: 10th April 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park and especially Rachel who was able to help. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025

Excellent staff in the Oldfield Park branch

Excellent staff in the Oldfield Park branch. Always ready to help in any situation. Reviewed on: 10th April 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025

Efficient team at Moorland Road

Visited Moorland Road Branch to open a Fixed Rate ISA. All completed quickly and efficiently without any problems. Reviewed on: 10th April 2025

Oldfield Park

Very pleasant ladies in Oldfield Park - always cheerful and helpful. Reviewed on: 10th April 2025

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Bath Building Society: Savings reviews

161% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Bath Building Society Savings reviews (2018)

Internet access is way behind your competitors

In branch service review

In branch service review

I received a quick response to my request

In branch service review

Very efficient and helpful.

In branch service review

Great help received from Rachel

Excellent staff in the Oldfield Park branch

Efficient team at Moorland Road

Oldfield Park

Do you have a different Bath Building Society product?

There's still more to see!

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