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Bath Building Society: Savings reviews

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4.69
Based on 2,033 reviews, last reviewed 11th Jun 2025
55% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
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2%
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2%
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1%

Latest highest rating:

5

Attentive and helpful! I visited Moorland Road Branch to register a Power of Attorney, I was served by Rachel who was extremely attentive and helpful. Reviewed on: 11th June 2025
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Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2033)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

2
EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025
Skye's avatar
Skye
Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025
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Bath Building Society

In branch service review

4
Clarity, accessibility, friendly staff. Reviewed on: 28th May 2025

I like the association with a West Country Building...

5
I like the association with a West Country Building Society, in addition to which, at present, it feels as if Jane Cox, efficient and friendly, is my personal banker! Reviewed on: 27th May 2025

Chris great person

5
Chris great person and always willing to help Reviewed on: 14th May 2025
Andy J's avatar
Andy J

Using a Power of Attorney to open an account

5
I opened an account for my mother under a Power of Attorney. The staff in your Wood Street branch were excellent as this transaction was more complicated than usual. They were very welcoming and very helpful. Reviewed on: 14th May 2025
Tony M's avatar
Tony M

Lovely friendly staff!

5
I went into the Moorland Road Branch and the staff were so lovely and friendly, a very happy customer! Reviewed on: 9th May 2025

In branch service review

5
Always someone accessible when you visit, very helpful. Reviewed on: 8th May 2025

Nice to have local branches

5
I like the personal contact that you get with Bath Building Society, and the fact that they still have local branches, which we use regularly. Always good service. Reviewed on: 8th May 2025

In branch service review

5
Opened up account very easily - though were told initially that booked would be available to pick up from the office, they arrived in the post one week late. Reviewed on: 6th May 2025

In branch service review

5
Everything is carried out exactly as I requested. Reviewed on: 6th May 2025

Chris helped to resolve an ongoing technical issue a...

5
Chris helped to resolve an ongoing technical issue and was very helpful and quick to respond Reviewed on: 2nd May 2025
Shaan B's avatar
Shaan B
Reply from Bath Building Society Hi Shaan, Thank you for sharing your experience! I'm pleased to hear that I was able to resolve your ongoing technical issue efficiently. I appreciate you taking the time to leave a review too! Chris Burns - Customer Service Officer Response date: 5th May 2025
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Bath Building Society

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