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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2299 reviews)

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4.73

Based on 2,299 reviews, last reviewed 12th Mar 2026

206% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Moorland Road Branch I use the branch in Moorland Road and the staff are always pleasant and very helpful. I like it that the office is local and they offer good rates of... Read more Reviewed on: 12th March 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2299)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Lovely little building society which connects my local village with my home town.

My best friend from school (Claire Shannon) worked with you for MANY years right from school and I know many of your other staff are the same. I like that idea. Reviewed on: 4th June 2020

Reply from Bath Building Society Yes, we have many long standing members of staff. Thanks for the kind review. Holly, Customer Support Team Response date: 23rd June 2020

I do not discuss this sort of thing with family or friends.

Pre-lockdown: The office staff are polite, efficient, and courteous. During lockdown: I have been able to make my few basic transactions by post or phone. I do not make any financial transactions by internet under any circumstances. Reviewed on: 4th June 2020

Reply from Bath Building Society Nice to hear you are pleased with the service. Many thanks for the review. Holly, Customer Support Team Response date: 23rd June 2020

Always prompt, courteous and helpful

We always use the postal service but find that our requirements are dealt with quickly and helpfully. Reviewed on: 4th June 2020

Reply from Bath Building Society We appreciate you taking the time to review us, thank you! Holly, Customer Support Team Response date: 23rd June 2020

Friendly, easy to deal with.

Always friendly, knowlegeable and helpful staff. Easy to understand accounts. Unable to transfer money into account as no card machines. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the kind review. If you would like me to assist you in transfering funds electronically from a bank account please call me on 01225 423271 and I would be happy to help you. Holly, Customer Support Team Response date: 23rd June 2020

Friendly local Society

Very cheerful staff in branch. Very helpful lady with recent email communication too. Always a bit concerned about the steps into the Wood St. branch, although nothing much you can do to make them safer, I suppose. Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for your review I will pass to the fantastic team at Wood Street. Holly, Customer Support Team Response date: 23rd June 2020

A Pleasant Experience

Whenever we visit BIBS at Midsomer Norton we are NEVER disappointed by the efficiency & friendliness of the staff. The last time my wife called the lady took the time to explain a way we could make a certain transaction easier & quicker in the future. This is just one instance of several over the years of the help we have received . Thank you, Graham & Sue Coles Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks Graham and Sue, this is so lovely to hear. Hope to see you again soon. Holly, Customer Support Team Response date: 23rd June 2020

Small is beautiful

Been a member for many years and you look after us as best you can within the constraints placed upon you. Reviewed on: 4th June 2020

Reply from Bath Building Society 'small is beautiful' We love this comment. Thank you for being a loyal customer, we really appreciate it! Holly, Customer Support Team Response date: 23rd June 2020

Great Service with a smile.

Always a warm welcome when I visit & friendly helpful information plus service. Reviewed on: 4th June 2020

Reply from Bath Building Society Great to hear. Thankyou very much. Holly, Customer Support Team Response date: 23rd June 2020

Great and friendly

Everytime I have been there they have been very polite and helpful Reviewed on: 4th June 2020

Reply from Bath Building Society Thanks for the lovely feedback. Holly, Customer Support Team Response date: 23rd June 2020

customer service

Always been very helpful except for 1 occasion. I filled a form out - self isolating - to transfer some money out of my account with you to my ordinary bank account and asked for it to go across on 1/6/2020. It was actually sent across about 10 days early! I was not happy! Whoever did it obviously didn't read the form properly! Reviewed on: 4th June 2020

Reply from Bath Building Society I sincerely apologise for issues you experienced when you requested a payment to your bank. This is far below the standard that you, or I, would expect from Bath Building Society. I have asked the team to ensure that we remain vigilant when processing customer payment requests and will continue to embed this with regular training sessions for all customer contact staff. I hope that this will avoid you experiencing such problems in the future. Jon Sweeting, Retail Development Manager. Response date: 4th June 2020

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