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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2133 reviews)

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4.71

Based on 2,133 reviews, last reviewed 15th Dec 2025

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

New Trust Katie was so helpful to use whilst setting up trusts. She was so kind during our telephone call and promised to follow up with us which she did indeed... Read more Reviewed on: 15th December 2025

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2133)

Review of the Bath Building Society, Savings:

Trustworthy local institution

I like the idea that BIBS is a local firm that engages with the community in my home town. I like having a local branch (Moorland Rd) that is easy to visit and has staff who have always been friendly and helpful ... and I like the fact that I have been able to open a savings account for my (Bath-resident) grandson again with a local firm that I trust to continue well into the future. To improve my experience you could up your interest rates ... but ... Reviewed on: 4th June 2020

Reply from Bath Building Society Happy to help you save for your grandson, that's lovely. Holly, Customer Support Team Response date: 24th June 2020

The Bond I took out had a very competitive rate.

The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good. Reviewed on: 12th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted to hear that you found the Bond rate competitive and that your experience at our temporary Queen’s Square branch was positive! If you need any further assistance, please don’t hesitate to get in touch. Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the personal touch which I receive from Bath...

I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for your lovely feedback, Our team works hard to ensure every interaction is helpful and friendly and it’s great to hear that reflected in your experience! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and helpful.

Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for your kind words, We’re pleased to hear that you found our team friendly and helpful. Having a local branch with real people is something we value too! Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the face to face help and advice.

I like the face to face help and advice. Staff had the patience and time to sort out and explain any queries I had. Thank you. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for sharing your feedback! We’re delighted to hear that our team was able to provide the face-to-face support and clear explanations you needed. Your appreciation means a lot to us. Chris Burns – Customer Service Officer Response date: 20th November 2025

Good Rates for Bonds - opened the one year one.

Good Rates for Bonds - opened the one year one. Reviewed on: 4th November 2025

Reply from Bath Building Society Thank you for letting us know! We’re delighted you found our bond rates competitive. If you have any questions about managing your bond, please feel free to reach out. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great experience as a new customer

I am a new customer. I was served by Rachelle and I was impressed by her friendliness and efficiency. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re thrilled to hear that Rachelle made such a positive impression with her friendliness and efficiency. We’ll be sure to pass along your kind words. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great service

Almost everything is great. Please advise when I can increase the amount I can save in our regular savings account. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for your feedback! We’re glad to hear you’re enjoying the service. Whenever we update our product’s Terms of Service, we’ll make sure to notify you promptly. Chris Burns – Customer Service Officer Response date: 5th November 2025

Came in to open an account at Wood Street last week.

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient! Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane provided such helpful and patient service when you opened your account at our Wood Street branch. Chris Burns – Customer Service Officer Response date: 5th November 2025

I live in Bath and like to support local businesses

I live in Bath and like to support local businesses Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for sharing that with us! We appreciate your commitment to supporting local businesses in Bath. Chris Burns – Customer Service Officer Response date: 5th November 2025

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

Reply from Bath Building Society Dear AmKe, Thank you for reaching out. We were previously unaware of the situation and we appreciate you bringing it to our attention. I’m eager to resolve this for you and want to reassure you that any funds sent which have not been allocated to your account will be returned to the sending account. I want to apologise for the inconvenience this has caused and assure you that I’m here to provide direct assistance. Please feel free to contact me personally via email at [email protected] or by calling our team on 01225 003124. I’ll do my best to resolve this swiftly for you. Chris Burns - Customer Service Officer Response date: 24th October 2025

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