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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2136 reviews)

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4.71

Based on 2,136 reviews, last reviewed 2nd Jan 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Moorland Road Branch I have used Moorland Road Branch for many years and always receive a personal friendly service from the staff. I have got to know Rachel and Gemma an... Read more Reviewed on: 2nd January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2136)

Review of the Bath Building Society, Savings:

From a loyal customer

We have held savings accounts of many types for many years. All have kept to their promises. The staff are well trained and efficient. Very professional in person or on the phone. Communications are timely allowing for decisions to be made. Reviewed on: 22nd February 2024

Reply from Bath Building Society Thank you John for your great feedback and your loyalty. It really is appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Came in to open an account at Wood Street last week.

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient! Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane provided such helpful and patient service when you opened your account at our Wood Street branch. Chris Burns – Customer Service Officer Response date: 5th November 2025

I live in Bath and like to support local businesses

I live in Bath and like to support local businesses Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for sharing that with us! We appreciate your commitment to supporting local businesses in Bath. Chris Burns – Customer Service Officer Response date: 5th November 2025

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

Reply from Bath Building Society Dear AmKe, Thank you for reaching out. We were previously unaware of the situation and we appreciate you bringing it to our attention. I’m eager to resolve this for you and want to reassure you that any funds sent which have not been allocated to your account will be returned to the sending account. I want to apologise for the inconvenience this has caused and assure you that I’m here to provide direct assistance. Please feel free to contact me personally via email at [email protected] or by calling our team on 01225 003124. I’ll do my best to resolve this swiftly for you. Chris Burns - Customer Service Officer Response date: 24th October 2025

With banks disappearing from the high street, it is...

With banks disappearing from the high street, it is nice to have a local office with staff that are unfailingly polite. Reviewed on: 22nd October 2025

Reply from Bath Building Society Thank you for your thoughtful comment. We truly appreciate your recognition of our team’s politeness and the value of having a local office, especially as high street banking continues to change. Being accessible and welcoming to our community is something we’re proud of! Chris Burns – Customer Service Officer Response date: 24th October 2025

Friendly, helpful, excellent service!

Friendly, helpful, excellent service! Not easy to get online. Have failed repeatedly and given up. Reviewed on: 22nd October 2025

Reply from Bath Building Society Thank you for your lovely comments about our service - we’re glad you found the team friendly and helpful! I’m sorry to hear about the difficulties you’ve had getting online. We understand how frustrating that can be, and we’d love to help you get set up. If you’d like, we can guide you through the process step-by-step. Please feel free to email me directly at [email protected] or phone the team on 01225 330014 Chris Burns – Customer Service Officer Response date: 24th October 2025

I am very happy with yourselves

I am very happy with yourselves but I think you should be aware that it is not easy to have documents certified by banks. Some will only certify their own documents and it took me three visits to gain two certifications. Reviewed on: 18th October 2025

Reply from Bath Building Society Thank you for your feedback - we’re really pleased to hear that you’re happy with our service overall. We do understand that document certification can sometimes be a challenge, Your experience highlights an important area for us to consider, and we’ll certainly take this on board as we continue to improve our processes. Chris Burns – Customer Service Officer Response date: 24th October 2025

Local and convenient!

I opened a Fixed Rate Bond and was served by Jane. I like Bath Building Society because it is local and convenient. I also like the staff who are friendly and helpful. Also, because I have hearing loss on the telephone I am pleased you have a “live chat” on your website which I have found very useful and helpful - in fact invaluable. Reviewed on: 18th October 2025

Reply from Bath Building Society Thank you for your thoughtful feedback. We're delighted to hear that Jane provided excellent service and that our local presence and friendly team made a positive impression. It's especially encouraging to know that our live chat feature has been helpful for you too! Chris Burns – Customer Service Officer Response date: 24th October 2025

Great service

I called head office and spoke to Katie who was very efficient in answering my query. It was refreshing to speak to someone who was confident and knowledgeable in their work. If I could give her 6 stars I would! Reviewed on: 15th October 2025

Reply from Bath Building Society Thank you for your fantastic feedback! We’re delighted to hear that Katie was able to assist you with such confidence and efficiency. Your “6-star” sentiment means a lot to us and I’ll be sure to pass your kind words on to Katie. Chris Burns - Customer Service Officer Response date: 17th October 2025

Nice to visit a local branch

I visited the Oldfield Park branch to open an account for my mother and register myself as the power of attorney. I saw Gemma who made the whole process stress free and straightforward. It was lovely to be able to call into a local branch and do things face to face. Very pleased with the service I received. Reviewed on: 15th October 2025

Reply from Bath Building Society Thank you so much for your lovely feedback! We're delighted to hear that your visit to our Oldfield Park branch was a positive experience. Gemma will be thrilled to know she helped make the process smooth and stress-free for you and your mother. Customer Service Officer Response date: 17th October 2025

Wood Street Branch has convenient opening hours and...

Wood Street Branch has convenient opening hours and location. Access to staff in Branch. Reviewed on: 13th October 2025

Reply from Bath Building Society Thank you for your feedback. We’re glad to hear that the Wood Street branch’s location and opening hours are convenient for you! Chris Burns – Customer Service Officer Response date: 13th October 2025

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