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Bath Building Society: Savings reviews

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4.69
Based on 2,035 reviews, last reviewed 16th Jun 2025
60% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
11%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
1%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025
Helen M's avatar
Helen M

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025
Skye's avatar
Skye
Visit provider site Read all reviews See your review

About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

Such a friendly customer facing building society not...

5
Such a friendly customer facing building society nothing too much trouble. Always receive great communication with new products that are available. Reviewed on: 14th September 2024
claire.mcauley@me.com's avatar
[email protected]
Reply from Bath Building Society Thank you for your kind words, I will pass them onto the team who always strive to help our members. Sam Dorrington, Branches Manager Response date: 18th September 2024
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Bath Building Society

In branch service review

5
Friendly and Helpful Staff. An excellent face to face service. Reviewed on: 14th April 2025

Very efficient and helpful.

5
Very efficient and helpful. I got the answer I needed and was able to proceed with my application. Reviewed on: 10th April 2025
Kerrie B's avatar
Kerrie B
Reply from Bath Building Society Hi Kerrie, Thank you for your message! We're delighted to hear that you found our service efficient and helpful. It's great to know that you received the answer you needed and could proceed with your application smoothly. Chris Burns - Customer Service Officer Response date: 5th May 2025
Bath Building Society Logo
Bath Building Society

In branch service review

5
The fact that it is a Building Society/local branch. Friendly and helpful service. Reviewed on: 10th April 2025

Great help received from Rachel

5
My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has continued to email us and answer any queries. We chose Bath Building Society because they offer such a good personal service and it is great to call and speak to a person and not a computer. Thank you Rachel for all your help! Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park and especially Rachel who was able to help. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
Bath Building Society Logo
Bath Building Society

Excellent staff in the Oldfield Park branch

5
Excellent staff in the Oldfield Park branch. Always ready to help in any situation. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
Bath Building Society Logo
Bath Building Society

Efficient team at Moorland Road

5
Visited Moorland Road Branch to open a Fixed Rate ISA. All completed quickly and efficiently without any problems. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
Bath Building Society Logo
Bath Building Society

Oldfield Park

5
Very pleasant ladies in Oldfield Park - always cheerful and helpful. Reviewed on: 10th April 2025
Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025
Bath Building Society Logo
Bath Building Society

Online access restored with speed!

5
I had issues accessing my online account on the website and on the App. I spoke with Rokas who helped me through fixing this, but eventually has to pass it to a more technical team. I received a call from Chris who was extremely helpful and fixed the issue. Reviewed on: 10th April 2025
Zach P's avatar
Zach P
Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Rokas and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 10th April 2025
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Bath Building Society

In branch service review

5
Your staff are very professional and friendly in their approach to customers. Also, the office never appears to be over-staffed and the staff themselves are always efficient. Reviewed on: 9th April 2025

In branch service review

5
The staff are always friendly and helpful. Reviewed on: 9th April 2025

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