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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2141 reviews)

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4.71

Based on 2,141 reviews, last reviewed 15th Jan 2026

17% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Prompt and friendly service. Visited the Wood Street branch and was served by Rachelle. Prompt and friendly service. Reviewed on: 15th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2141)

Review of the Bath Building Society, Savings:

It's always easy to get assistance in-branch or via...

It's always easy to get assistance in-branch or via telephone or email. They are members of the community and are always willing to help. Quality of service is high, communication is excellent and rates are fair and generous. Reviewed on: 7th March 2025

Reply from Bath Building Society Thank you for your wonderful feedback! We're pleased to hear that it's always easy for you to get assistance in-branch, via telephone, or email. We're glad that you find our service quality high and our rates fair and generous. We look forward to assisting you again soon. Chris Burns - Customer Service Officer Response date: 10th March 2025

Very friendly and helpful.

Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for your kind words, We’re pleased to hear that you found our team friendly and helpful. Having a local branch with real people is something we value too! Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the face to face help and advice.

I like the face to face help and advice. Staff had the patience and time to sort out and explain any queries I had. Thank you. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for sharing your feedback! We’re delighted to hear that our team was able to provide the face-to-face support and clear explanations you needed. Your appreciation means a lot to us. Chris Burns – Customer Service Officer Response date: 20th November 2025

Good Rates for Bonds - opened the one year one.

Good Rates for Bonds - opened the one year one. Reviewed on: 4th November 2025

Reply from Bath Building Society Thank you for letting us know! We’re delighted you found our bond rates competitive. If you have any questions about managing your bond, please feel free to reach out. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great experience as a new customer

I am a new customer. I was served by Rachelle and I was impressed by her friendliness and efficiency. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re thrilled to hear that Rachelle made such a positive impression with her friendliness and efficiency. We’ll be sure to pass along your kind words. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great service

Almost everything is great. Please advise when I can increase the amount I can save in our regular savings account. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for your feedback! We’re glad to hear you’re enjoying the service. Whenever we update our product’s Terms of Service, we’ll make sure to notify you promptly. Chris Burns – Customer Service Officer Response date: 5th November 2025

Came in to open an account at Wood Street last week.

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient! Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane provided such helpful and patient service when you opened your account at our Wood Street branch. Chris Burns – Customer Service Officer Response date: 5th November 2025

I live in Bath and like to support local businesses

I live in Bath and like to support local businesses Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for sharing that with us! We appreciate your commitment to supporting local businesses in Bath. Chris Burns – Customer Service Officer Response date: 5th November 2025

I haven’t been able to open an account despite recei...

I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

Reply from Bath Building Society Dear AmKe, Thank you for reaching out. We were previously unaware of the situation and we appreciate you bringing it to our attention. I’m eager to resolve this for you and want to reassure you that any funds sent which have not been allocated to your account will be returned to the sending account. I want to apologise for the inconvenience this has caused and assure you that I’m here to provide direct assistance. Please feel free to contact me personally via email at [email protected] or by calling our team on 01225 003124. I’ll do my best to resolve this swiftly for you. Chris Burns - Customer Service Officer Response date: 24th October 2025

With banks disappearing from the high street, it is...

With banks disappearing from the high street, it is nice to have a local office with staff that are unfailingly polite. Reviewed on: 22nd October 2025

Reply from Bath Building Society Thank you for your thoughtful comment. We truly appreciate your recognition of our team’s politeness and the value of having a local office, especially as high street banking continues to change. Being accessible and welcoming to our community is something we’re proud of! Chris Burns – Customer Service Officer Response date: 24th October 2025

Friendly, helpful, excellent service!

Friendly, helpful, excellent service! Not easy to get online. Have failed repeatedly and given up. Reviewed on: 22nd October 2025

Reply from Bath Building Society Thank you for your lovely comments about our service - we’re glad you found the team friendly and helpful! I’m sorry to hear about the difficulties you’ve had getting online. We understand how frustrating that can be, and we’d love to help you get set up. If you’d like, we can guide you through the process step-by-step. Please feel free to email me directly at [email protected] or phone the team on 01225 330014 Chris Burns – Customer Service Officer Response date: 24th October 2025

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