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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2035 reviews)

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4.69

Based on 2,035 reviews, last reviewed 16th Jun 2025

58% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Rokas was very helpful and resolved my issues prompt... Rokas was very helpful and resolved my issues promptly, but there had been previous issues i.e. having filled in a change of signatory form a couple o... Read more Reviewed on: 16th June 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society Savings reviews (2035)

Review of the Bath Building Society, Savings:

EXTREMELY POOR interface for iPhones

EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA before the end of the tax year. Told required a 'wet' signature. Printed form out, completed and signed it, photographed it and returned it. Told it was in a pile and may not be actioned until the new tax year. Agreed BBS app doesn't work. Tried Bath Online, which doesn't work on an iPhone 13 Pro Max iOS 18.4. Customer services failed to suggest trying on a laptop. This worked absolutely fine and account opened within a few minutes. Also ABSOLUTELY hate Customer Service staff telling me "No problem". It is a massive problem, which they fail to address for customers. Reviewed on: 28th March 2025

Reply from Bath Building Society Thank you for sharing your feedback regarding your recent experience with our services. We sincerely apologise for the inconvenience you encountered while trying to open a ISA account. We understand your frustration with the interface issues on your iPhone and are actively working to resolve this issue to improve functionality for customers using certain iPhone models. We’re pleased to hear that you were able to successfully open your account via our Bath Online webpage on your laptop, which ultimately resolved the issue. Moving forward, we will ensure our team always suggests this as an alternative solution for any customers facing similar challenges. If there is anything else we can assist you with or if you'd like to discuss your feedback further, please don’t hesitate to reach out. We’d be happy to arrange a convenient time to call and help resolve any outstanding issues. If you have any additional concerns or require further assistance, you can contact me directly at [email protected]. We truly appreciate your feedback, patience, and understanding. Sam Dorrington, Branches Manager Response date: 31st March 2025

In branch service review

Friendly and Helpful Staff. An excellent face to face service. Reviewed on: 14th April 2025

Very efficient and helpful.

Very efficient and helpful. I got the answer I needed and was able to proceed with my application. Reviewed on: 10th April 2025

Reply from Bath Building Society Hi Kerrie, Thank you for your message! We're delighted to hear that you found our service efficient and helpful. It's great to know that you received the answer you needed and could proceed with your application smoothly. Chris Burns - Customer Service Officer Response date: 5th May 2025

In branch service review

The fact that it is a Building Society/local branch. Friendly and helpful service. Reviewed on: 10th April 2025

Great help received from Rachel

My wife and I came in to the Moorland Road branch after experiencing some difficulties online. Rachel was great in helping us oldies and has continued to email us and answer any queries. We chose Bath Building Society because they offer such a good personal service and it is great to call and speak to a person and not a computer. Thank you Rachel for all your help! Reviewed on: 10th April 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park and especially Rachel who was able to help. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025

Excellent staff in the Oldfield Park branch

Excellent staff in the Oldfield Park branch. Always ready to help in any situation. Reviewed on: 10th April 2025

Reply from Bath Building Society Thank you very much for the feedback! I'll be sure to pass it onto the team in Oldfield Park. We pride ourselves on the service we offer so please do continue to pop in! Sam Dorrington, Branches Manager Response date: 10th April 2025

Efficient team at Moorland Road

Visited Moorland Road Branch to open a Fixed Rate ISA. All completed quickly and efficiently without any problems. Reviewed on: 10th April 2025

Oldfield Park

Very pleasant ladies in Oldfield Park - always cheerful and helpful. Reviewed on: 10th April 2025

Online access restored with speed!

I had issues accessing my online account on the website and on the App. I spoke with Rokas who helped me through fixing this, but eventually has to pass it to a more technical team. I received a call from Chris who was extremely helpful and fixed the issue. Reviewed on: 10th April 2025

Reply from Bath Building Society Hi Ellis, Thank you so much for the feedback. I am so happy to hear that we have been able to solve the issues you were experiencing and both Rokas and Chris were able to help. I will pass the feedback onto both of them, and if you do have any further issues please do reach out to ourselves. Sam Dorrington, Branches Manager Response date: 10th April 2025

In branch service review

Your staff are very professional and friendly in their approach to customers. Also, the office never appears to be over-staffed and the staff themselves are always efficient. Reviewed on: 9th April 2025

In branch service review

The staff are always friendly and helpful. Reviewed on: 9th April 2025

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Bath Building Society: Savings reviews

58% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Bath Building Society Savings reviews (2035)

EXTREMELY POOR interface for iPhones

In branch service review

Very efficient and helpful.

In branch service review

Great help received from Rachel

Excellent staff in the Oldfield Park branch

Efficient team at Moorland Road

Oldfield Park

Online access restored with speed!

In branch service review

In branch service review

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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