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Bath Building Society: Savings reviews

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4.73
Based on 2,298 reviews, last reviewed 6th Mar 2026
228% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
11%
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2%
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1%
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1%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026
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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026
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Unhappy
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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2298)

Review of the Bath Building Society, Savings:

Bath BS Review

3
I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024
Frank Okorafor's avatar
Frank Okorafor
Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024
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Bath Building Society

In branch service review

5
Sometimes the phone is not answered in the morning and of late the new members of staff seem less than well-trained. All good though. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Excellent customer relations/service. I really appreciate the ease of contact with BBS and the prompt and helpful replies. I was sad that our local branch closed but pleased I kept my account going. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
I found it refreshing to be able to invest in a one year bond through the post with minimal stress. People like myself either cannot or indeed do not wish to open and use online accounts. I know this is a thing of the future but the older clients are not yet ready. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
You made taking out an ISA with my Power of Attorney for my sister easy unlike Halifax and Nationwide who were useless. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
The young lady in the Moorland Road branch was kind and very helpful. I like the fact that it is local unlike any of the banks that used to be in Moorland Road. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

In branch service review

5
Great customer service. You dealt with our ISA without making an appointment which few, if any, building societies can do. Reviewed on: 4th July 2024
Savings Customer's avatar
Savings Customer

Website lies - branches cannot open accounts

1
Website says you can open an account in branch. Went to a branch and they told me this was not the case. Have tried and tried to open online but the instructions are not clear and am now ant an impasse where I cannot get anything to process. Very poor service. Reviewed on: 4th July 2024
Richard G's avatar
Richard G
Reply from Bath Building Society Thank you for your feedback and I'm sorry to hear you were unable to open an account in branch. Please do get in touch with us on 01225 423271 and we will send you out an application form or help you through the online process, whichever you prefer. Charlotte Tillen, Savings Services Manager. Response date: 8th July 2024
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Bath Building Society

In branch service review

5
Local, and you are able to see staff face-to-face. Reviewed on: 31st May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

patient and informative.

5
patient and informative. Great service this morning Reviewed on: 31st May 2024
Louise C's avatar
Louise C
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

In branch service review

4
It is local, a passbook account, talking available face-to-face, all good. Reviewed on: 30th May 2024
Savings Customer's avatar
Savings Customer
Reply from Bath Building Society Thank you for your feedback - I will pass this back over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th June 2024
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Bath Building Society

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