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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2137 reviews)

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4.71

Based on 2,137 reviews, last reviewed 7th Jan 2026

22% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

We’ve had savings with you in the past you’re local... We’ve had savings with you in the past you’re local so easy to access. I don’t have to go online, I prefer Face to Face Reviewed on: 7th January 2026

Verified source

Latest lowest rating:

1

I haven’t been able to open an account despite recei... I haven’t been able to open an account despite receiving an email saying that has happened! Where is my account and my money? Reviewed on: 22nd October 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2137)

Review of the Bath Building Society, Savings:

Happy People

When I go into the Branch’s the people have always greeted me with a smile and are very polite,excellent people they have been trained well. Reviewed on: 6th March 2025

Reply from Bath Building Society Hi Michael, Thank you so much for the positive words. We pride ourselves on the great service we offer here. I will be sure to pass on the kind words to the Branches Team. Sam Dorrington, Branches Manager Response date: 7th March 2025

In branch service review

Friendly and helpful service. Good value products. Efficient staff and accounts following-up paperwork. Reviewed on: 28th August 2025

Reply from Bath Building Society Thank you for your kind comments! We’re so pleased to hear that you’ve found our service friendly, efficient, and responsive. It’s also great to know that our products offer good value and that our team is following up diligently with paperwork - attention to detail is something we take seriously. Chris Burns – Customer Service Officer Response date: 15th September 2025

Helpful and efficient

Helpful and efficient , responsive to requests and speedy service Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you for your kind feedback! I’m really pleased to hear that you found our service helpful, efficient, and responsive. Please don’t hesitate to reach out if there’s anything else we can assist with. Chris Burns – Customer Service Officer Response date: 15th September 2025

Thanks you!

Myself and my husband visited the Moorland Road Branch to discuss my existing account and open new ones. We were served by Rachel who was very helpful and patient and gave really clear explanations. We also like that you still issue passbooks…Thank you! Reviewed on: 27th August 2025

Reply from Bath Building Society Thank you so much for sharing your experience at our Moorland Road branch. I’m delighted to hear that Rachel was able to assist you and your husband with such clarity and patience - it’s always our goal to make every visit as helpful and reassuring as possible. We’re also glad to hear you appreciate the continued use of passbooks. Many of our members value that traditional touch, and we’re proud to keep it going. Chris Burns – Customer Service Officer Response date: 15th September 2025

Changing address

Emailed and they advised to chat. Quick and easy on chat to confirm change of address Reviewed on: 26th August 2025

Reply from Bath Building Society HI Nav Thank you for your feedback! I’m glad to hear that the process of updating your address was quick and easy through our chat service. We aim to make these tasks as straightforward as possible, and it’s great to know it worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

A local building society, and the local agency in Norton was useful and it would be convenient if it was reinstated. Reviewed on: 20th August 2025

Reply from Bath Building Society Thank you for your feedback. We’re proud to be a local building society, and it’s great to hear that the Norton agency was a convenient part of your experience. We understand how valuable local access is to our members, and your comments will certainly be shared with the wider team. Chris Burns – Customer Service Officer Response date: 15th September 2025

In branch service review

Very friendly staff, Always polite and helpful. Reviewed on: 19th August 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear that you've consistently found our staff to be friendly, polite, and helpful. We’re always here if you need anything. Chris Burns – Customer Service Officer Response date: 15th September 2025

The questions I had were all answered clearly by Cha...

The questions I had were all answered clearly by Charlotte in the chat. Thank you very much. Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for your lovely feedback! I’m so pleased to hear that Charlotte was able to clearly answer all your questions via chat. We’re proud of our team’s dedication to providing clear and helpful support, and I’ll be sure to pass your kind words on to her. Chris Burns – Customer Service Officer Response date: 15th September 2025

Friendly staff at Moorland Road branch

I visited the Moorland Road branch. Friendly staff, face-to-face contact so very handy! Reviewed on: 18th August 2025

Reply from Bath Building Society Thank you for taking the time to share your experience at our Moorland Road branch. It’s great to hear that you found the face-to-face contact helpful and our staff friendly. We look forward to welcoming you again soon! Chris Burns – Customer Service Officer Response date: 15th September 2025

Updating My Address

I emailed BIBS in the evening when I found I couldn’t update my address online and had a response first thing the next morning advising me to telephone them. I rang and after security checks my address was updated. Great service! Reviewed on: 15th August 2025

Reply from Bath Building Society Thank you for sharing your experience! I'm really glad to hear that our team was able to assist you promptly and efficiently with updating your address. We always aim to make things as smooth as possible, and it's great to know the process worked well for you. Chris Burns – Customer Service Officer Response date: 15th September 2025

Good customer service service

Easy to speak with UK (Bath) based customer service reps who are helpful and provide prompt assistance. Reviewed on: 14th August 2025

Reply from Bath Building Society Hi Anon Thank you for your feedback! We're so pleased to hear that you've found it easy to connect with our UK-based team here in Bath. Providing prompt and helpful service is something we take great pride in, and it's wonderful to know that came across in your experience. Chris Burns – Customer Service Officer Response date: 15th September 2025

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Bath Building Society: Savings reviews

22% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2137)

Happy People

In branch service review

Helpful and efficient

Thanks you!

Changing address

In branch service review

In branch service review

The questions I had were all answered clearly by Cha...

Friendly staff at Moorland Road branch

Updating My Address

Good customer service service

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

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