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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1969 reviews)

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4.65

Based on 1,969 reviews, last reviewed 11th Mar 2025

10% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

Very helpful staff and great interest rates Very helpful staff and great interest rates Reviewed on: 11th March 2025

Latest lowest rating:

1

Can’t log in. Can’t log in. Have been sent unique ID and changed password. Still no joy. Reviewed on: 7th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1969)

Review of the Bath Building Society, Savings:

Great Customer Service

Whenever I have contacted Bath Building Society I’ve always received a friendly and helpful service, which feels quite personal. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

5 Star Service!

I have been a customer for many years and regularly visit Moorland Road Branch on a Saturday morning. I was served by Rachel who is always friendly and approachable. The staff always provide excellent service and they’re everything you could wish! Reviewed on: 3rd March 2025

Reply from Bath Building Society Thank you so much for the feedback. I will pass the positive words back to the Oldfield Park Branch and especially Rachel. I'm glad we were able to help! Sam Dorrington, Branches Manager Response date: 7th March 2025

Great experience

Katie was very clear and concise and answered my questions quickly and professionally. They really put my mind ata ease. Reviewed on: 3rd March 2025

Reply from Bath Building Society Thank you very much for the feedback. I'll feedback to Katie with your kind words and I'm glad she was able to help with your issues. Sam Dorrington, Branches Manager Response date: 7th March 2025

Very helpful and professional staff!

Very helpful, professional staff, we spoke to Tracey. A big plus to have a branch to pop into when we need help. Thank you. Reviewed on: 1st March 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass on the kind words to Tracey. We have no plans to get rid of our branches so please continue to pop in! Sam Dorrington, Branches Manager Response date: 7th March 2025

I have had a few issues with the online platform but...

I have had a few issues with the online platform but they seem to have been sorted out & the customer service team are always very helpful Reviewed on: 28th February 2025

Reply from Bath Building Society Hi, thank you very much for your feedback. I'm glad we've been able to solve your issues so far, but if you have any further please get in touch with ourselves so we can investigate them. Sam Dorrington, Branches Manager Response date: 6th March 2025

I called into the Oldfield Park branch to register a...

I called into the Oldfield Park branch to register a bereavement. I was served by Gemma who was so kind throughout the whole process, and made a difficult time a little more bearable. Really appreciated. Reviewed on: 28th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass on the kind words to Gemma who will be glad to hear that she was able to make such a difficult time just a little bit easier. Sam Dorrington, Branches Manager Response date: 6th March 2025

I regularly use the Oldfield Park branch and on my l...

I regularly use the Oldfield Park branch and on my last visit I was served by Lisa who was very cheerful and friendly as are all the staff there. Reviewed on: 28th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass on the kind words to Lisa! Sam Dorrington, Branches Manager Response date: 6th March 2025

Nice experience at the Oldfield Park branch

I opened an account at the Oldfield Park branch with Gemma. She was very pleasant and took the time to explain everything to me. Very efficient. Great customer service. Reviewed on: 27th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass on the kind words to Gemma who will be glad to hear she left such an impression! Sam Dorrington, Branches Manager Response date: 6th March 2025

It is always a joy to visit Wood Street and talk to...

It is always a joy to visit Wood Street and talk to the lovely staff, they are all so cheerful as well as helpful. Reviewed on: 27th February 2025

Reply from Bath Building Society Thank you very much for the feedback, I'll be sure to pass it onto the team at Wood Street who will be delighted to hear! Sam Dorrington, Branches Manager Response date: 6th March 2025

Great Value Overall: Slight Faults in Service

Bath Building Society's LISA provides great intrest rates. All the features present in modern day internet banking are there. Now the faults. The website is very mismatched in style, some UI elements take on an IOS style which is disconcerting, especially when not on an IOS device. Not only is this cheap design, but I initially thought the website was a scam as it is typical of scam websites to copy system design and to masquerade as the device settings. Furhtermore transactions are only processed during certain hours which is dated. Reviewed on: 27th February 2025

Reply from Bath Building Society Hi Will, Thank you very much for the feedback. We are always trying to improve our systems, and your feedback will very much be taken into account. In the meantime if you do have any issues, please report them to ourselves so that we can investigate them. Sam Dorrington, Branches Manager Response date: 6th March 2025

Great to speak to real people not an automated service.

Great to speak to real people not an automated service. Keep up the good work. Reviewed on: 26th February 2025

Reply from Bath Building Society Thank you for the kind words. We pride ourselves on the human to human service we offer! Sam Dorrington, Branches Manager Response date: 6th March 2025

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