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Nationwide: FlexAccount reviews

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4.49

Based on 1,066 reviews, last reviewed 31st Mar 2026

11700% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

72%

15%

Latest highest rating:

5

Most caring bank about customers. Most caring bank about customers. Reviewed on: 31st March 2026

Latest lowest rating:

1

The worst banking ever don’t do it The Nationwide is the worst banking ever. Don’t get fooled they’re nice because they give out free money! They have a problem with their banking app. ... Read more Reviewed on: 27th February 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1066)

FEES, POOR COMMUNICATION LESSEN THE EXPERIENCE

I WAS DE FRAUDED AND COULD NOT FIND A METHOD OTHER THAN PHONE TO COMMUNICATE WHICH WAS UNACCEPTABLE TO ME. IN ANOTHER INSTANCE THERE WAS AN INBOUND TRANSFER THAT APPEARED TO GET LOST FOR 48HRS. NATIONWIDES HELP BOTS AND EVENTUALLY PEOPLE COULD NOT HELP AND SIMPLY ADVISED TO WAIT & SEE Reviewed on: 23rd January 2026

Always worked almost perfectly.

Always worked almost perfectly. The few problems I have had have been fixed quickly Reviewed on: 23rd January 2026

Nationwide with guaranteed High Street presence

We have had our flex account for many many years. Its a free account and does exactly what we need it to, no frills, no cost. All.our pensions go in, all our bills come out direct debit.We can see our balance at a glance with the new quick app facility, and the new fraud protection where we can check if anyone from Nationwide is calling us, is so reassuring in these days of scammers. Plus the guaranteed High Street presence gives us piece of mind if we need help with anything. Our savings are also with them. Nationwide all the way for us Reviewed on: 23rd January 2026

Staff are always very helpful in the Branch

Staff are always very helpful in the Branch, and the products offered are great. Rates are always very favourable, and customers are made to feel important Reviewed on: 23rd January 2026

Excellent service, local branch.

Excellent service, local branch. Looks after its members Reviewed on: 23rd January 2026

Nationwide is ethical and shares profit with members

I changed to Nationwide because profits are given back to members. I know profits are not being used in war or climate destruction. In addition I received £100 bonus and every month I get interest and cash back. Reviewed on: 23rd January 2026

Most of the time I don’t know it’s there.

Most of the time I don’t know it’s there, Which means everything is running smoothly and IF I have a problem It’s sorted straight away Reviewed on: 23rd January 2026

Every time I go to any branch, is very nicely and go...

Every time I go to any branch, is very nicely and good service for customer Reviewed on: 23rd January 2026

Excellent customer service

Been with them 40+ years never had one complaint Reviewed on: 22nd January 2026

I switched from NatWest to Nationwide.

I switched from NatWest to Nationwide a number of years ago because I wanted a more ethical banking service, and Nationwide are rated in the top 3 across a range of environmental, humanitarian and broader ethical criteria. I use the online banking service and it's very accessible and efficient, to the extent that I've never had cause to use telephone banking. My only complaint would be that I can't pay in at the Post Office, and my nearest branch is a drive away. Reviewed on: 22nd January 2026

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