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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

great customer service and great help woth loans nee...

great customer service and great help woth loans needed and also saving Reviewed on: 14th April 2025

I have been with capital credit union for many years...

I have been with capital credit union for many years and they have helped me lots of times Reviewed on: 26th June 2025

I have needed a loan on three occasions-the last tim...

I have needed a loan on three occasions-the last time after my husband passed away. They have always been so understanding - I also have a savings account with CCU …… their service staff are great. Reviewed on: 26th June 2025

I have been a member of capital Credit Union for jus...

I have been a member of capital Credit Union for just less than a year but I have been able to see value through loans and I can say I am pleased. Reviewed on: 26th June 2025

Always, fast reliable and efficient

Always, fast reliable and efficient Reviewed on: 26th June 2025

Great company, great app, great everything

Very easy process, simple to use app, and real and knowledgeable people available to help when needed. I have both a savings account and a small (Christmas) loan, and it couldn't be easier. Responses are quick and the T&Cs are straightforward, reasonable and fair. Reviewed on: 26th June 2025

Been with capital credit union for over 15 years, gr...

Been with capital credit union for over 15 years, great service and always so helpful. Reviewed on: 26th June 2025

Easy to set up a loan and easy to maintain my payments.

Easy to set up a loan and easy to maintain my payments. Reviewed on: 26th June 2025

So simple to apply and staff very fast and knowledge...

So simple to apply and staff very fast and knowledgeable. Reviewed on: 26th June 2025

Capital Credit Union saved my wedding.

Capital Credit Union saved my wedding. They have affordable repayment rates and the money was in my account quickly. Reviewed on: 26th June 2025

Amazing customer service always so polite and answer...

Amazing customer service always so polite and answer any enquiry’s within a reasonable time limit Reviewed on: 26th June 2025

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