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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (754)

Review of the Capital Credit Union, Loans:

Absolutely amazing company

I have been a member with capital credit union for around 10 years and was told about it by a colleague within the fire service, he told me it was a great place to put some money aside in so I signed up. Not long after that perhaps less than a year Scotland was hit by that extremely bad snow that pretty much caused havoc. Unfortunately my pipes froze and burst leaving my house with no heating or that, and the worst thing was my 6 or 7 month baby was there and I didn’t know what to do or how I was going to get money to get it repaired asap and I phoned Capital and explained my situation and they were absolutely amazing and gave me a loan basically there and then! It was an absolute blessing and I will never forget that, how understanding and helpful they were my wee families angels!.Best bunch of people and they absolutely deserve recognition for all the good they do! Thank you Capital! Reviewed on: 14th April 2025

Helpful and easy , would recommend to all

Helpful and easy , would recommend to all Reviewed on: 26th June 2025

Ease of use in applications, great repayment terms,...

Ease of use in applications, great repayment terms, prompt approval and easy to understand terms and conditions. Reviewed on: 26th June 2025

I made a loan few years ago and very pleased with th...

I made a loan few years ago and very pleased with the support and help which made it so easy and straightforward. Reviewed on: 26th June 2025

Excellent prompt service and good communication

Excellent prompt service and good communication Reviewed on: 26th June 2025

Customer service

Fast efficient service, always helpful Reviewed on: 26th June 2025

When I needed a loan the service I received was exce...

When I needed a loan the service I received was excellent I recommend this company always, the advisors are very polite and helpful and the repayments are affordable every month one happy customer thank you. Reviewed on: 26th June 2025

No nonsense loan processing

Very easy process which was completed without fuss, long drawn out procedures or difficult awkward questions. The staff were pleasant and efficient and made the process easy. Reviewed on: 26th June 2025

I have been a member since I was 17 now 53!

I have been a member since I was 17 now 53! and the service i have had over these years has been excellent. Always helpful staff if I needed anything. Really great service throughout. Reviewed on: 26th June 2025

Very hopefully help with me with my golf loan

Very hopefully help with me with my golf loan Reviewed on: 26th June 2025

Friendly.and helpful

They were friendly and explained the whole process. They kept me updated with everything. An easy excellent t process Reviewed on: 26th June 2025

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