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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Very quickly decision, nice people, never was a prob...

Very quickly decision, nice people, never was a problem with loan from Capital Credit Union Reviewed on: 14th April 2025

Fantastic

Great credit to allowing those with limited income to borrow whilst saving Reviewed on: 2nd July 2021

Excellent service

Have used them more than once. Can save money as well as borrow money. Excellent staff, go over and beyond to help in any way they can Reviewed on: 2nd July 2021

Best credit company

I am so delighted from getting loan from Capital Credit Union with the shortest time and minimum paperwork. I highly recommend this company and believe that will go through with them in the future. Reviewed on: 2nd July 2021

Freindly, flexible and helpful

I have been with the Capital Credit Union for the past 10 years and have always found them to be very accommodating and go over and above to help you out. In particular I have dealt with Chris on many occasions and his knowledge and customer service is second to none. I always recommend the credit union to friends and family. Reviewed on: 2nd July 2021

Great staff easy to communicate with and very helpful

Excellent customer service always willing to listen to your needs and help as best they can Reviewed on: 2nd July 2021

Great for savings and loans.

Great customer service and I like saving while repaying a loan. Reviewed on: 2nd July 2021

The Best!!!

No matter what Capital will help you!!! Reviewed on: 2nd July 2021

Great service for 25 years

Over 25 years with CCU now. Friendly staff and fantastic service. Beats the Banks hands down! Reviewed on: 2nd July 2021

Fantastic customer service and nothing is ever too much trouble. Very helpful staff

Very helpful and understanding. Empathy and compassion is clearly important to them ❤ Reviewed on: 2nd July 2021

Easy to access, Easy to deal with.

I've got savings and a flexi loan with Capital. The interest rates are good on the loan, I can access everything online and I pay a set amount every week from my wages, so don't really notice I am saving and paying the loan. Reviewed on: 2nd July 2021

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