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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (754)

Review of the Capital Credit Union, Loans:

Simple

The whole process was simple,quick and stress free. The staff were friendly and helpful Reviewed on: 2nd July 2021

My wife already used them and when I spoke to them t...

My wife already used them and when I spoke to them they were polite, Friendly and informative. They made it so easy to understand everything from start to finish and their after care is brilliant. Reviewed on: 26th June 2025

Helpful, friendly advisors who talked me through my...

Helpful, friendly advisors who talked me through my loan application Reviewed on: 26th June 2025

A very professional team that was helpful in keeping...

A very professional team that was helpful in keeping me right with the correct product Reviewed on: 26th June 2025

Been there when needed help I remember our TV broke...

Been there when needed help I remember our TV broke i explained the problem and Capital credit union had a loan arranged and money in my bank. That afternoon so we went to john lewis and what a tv with a five year guarantee, I can't thank them enough Reviewed on: 26th June 2025

I have been with ccu for 15 years they help...

I have been with ccu for 15 years they help me always Reviewed on: 26th June 2025

Quick and easy

No waiting on the phone, get to speak to real people who want to help. Loan decision was quick and easy and money was in my account in a few days. Breath of fresh air compared to the palava with the big companies. Reviewed on: 26th June 2025

It’s flexibility and I’m so happy to borrow money fr...

It’s flexibility and I’m so happy to borrow money from capital union Reviewed on: 26th June 2025

Just a great experience all in.

Just a great experience all in.from start to finish very helpful and guided by staff the best way forward. Reviewed on: 26th June 2025

Exellent

Very understanding and helpfull i have used them for over 10 years Reviewed on: 26th June 2025

Great loan rates for savers which are swiftly proces...

Great loan rates for savers which are swiftly processed. Reviewed on: 26th June 2025

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