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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.12 (298 reviews)

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3.12

Based on 298 reviews, last reviewed 25th Jan 2026

89% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

They are very helpful and understanding They are very helpful and understanding Reviewed on: 23rd January 2026

Latest lowest rating:

1

I must to share it. I must to share it. Tried to get a quote and it has been automatically declined. Asked the agent why is that, as I have been driving for 19 years with... Read more Reviewed on: 25th January 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (298)

Review of the Churchill Insurance, Car insurance:

Terrible experience

Someone ran into me, my first accident in over 15 years. It's been headache since the start, trying get through on line sat for 40 minutes only to be cut off another 30 minutes on hold. Eventually spoke to some one. But wasn't that simple I had to get my car off the drive so I could take My courtesy car, but told had wait 2 weeks for doneobe to collect it, rang and rang and after phone calls a car transporter collected it. Finally got it back only to find knocking on the side that was hit. Called Churchill who tried to contact the garage but couldn't get through and told me the number and I would have to keep trying to contact them Returned to garage who informed me there was a issue but who would have to wait several days to see if they were willing to pay for the repair. I've contacted Churchill several times even complained but no one has got back to me. Reviewed on: 24th July 2023

Unfair cancella fee

I sold my car, so I cancelled the policy. Churchill charged me for the rest of the policy -- another 6 months. This is unreasonable, especially as customers who pay annually receive a refund if they cancel. I wrote to complain and have had no response in 3 months. Churchill sent the debt collectors after me. Not Impressed. Reviewed on: 1st October 2019

Mrs

I found that they are very helpful when choosing the right cover that you need Reviewed on: 14th September 2019

Straight Forward

They are very straight forward when it comes to their insurance, their staff are professional and their prices are very reasonable. Reviewed on: 14th September 2019

No problems

This is my second year with Churchill car insurance and I've had no problems. Even the renewal process was quick and simple and the customer service staff were super helpful. Reviewed on: 13th September 2019

right price

Easy to sign upto got the cover I needed at a competitive price all in all happy with what I got Reviewed on: 13th September 2019

Fair price for a good product

Can't fault really; free to update my details when I changed address. Phone calls answered quickly. Efficient staff. Reviewed on: 13th September 2019

Easy

Smooth communication from taking out the insurance to dealing with an accident that wasn't my fault. Reviewed on: 11th September 2019

CHURCHILL

VERY GOOD CUSTOMER SERVICE, EXCELLENT HELP WHEN NEEDED Reviewed on: 11th September 2019

Excellent value

Switched to Churchill this year as they are the best value and value their expertise. Reviewed on: 1st September 2019

Churchill

Good ideas about MOTs and garages Reviewed on: 31st August 2019

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