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Churchill Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 3.27 (277 reviews)

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3.04

Based on 277 reviews, last reviewed 18th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

36%

23%

31%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

I WOULD like to highlight my experience with Churchi... I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim ... Read more Reviewed on: 18th February 2025

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About this product

Here at Smart Money People, we collect Churchill car insurance reviews to give you some insight into what you can expect as a Churchill customer.

Churchill was founded in 1989 as one of the UK’s first direct motor insurers. Since then, it has expanded its range of products, now offering a wide variety of insurance policies, from pet insurance to landlord insurance. Churchill offers car and van insurance, as well as specialist policies for young drivers and a telematics policy named DriveSure.

Everyone has different needs when it comes to a car insurance policy. Perhaps you’re happy to pay slightly extra to protect your No Claims Discount? Or maybe you require breakdown cover or legal protection? If you’re looking to save money on your renewal, Churchill’s DriveSure telematics policy may be worth considering. Whatever your needs, check out the Churchill car insurance reviews on Smart Money People to see what existing customers have to say about their policies.

Are you already a Churchill customer? Share your experience, good or bad, with other drivers to help us increase trust and transparency in financial services. Were you satisfied with the level of cover you received for the price of the premium? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Write a Churchill car insurance review on Smart Money People today.

Churchill Insurance Car Insurance reviews (277)

Review of the Churchill Insurance, Car Insurance:

Top notch

great customer service and competitive price Reviewed on: 14th July 2020

Terrible experience

Someone ran into me, my first accident in over 15 years. It's been headache since the start, trying get through on line sat for 40 minutes only to be cut off another 30 minutes on hold. Eventually spoke to some one. But wasn't that simple I had to get my car off the drive so I could take My courtesy car, but told had wait 2 weeks for doneobe to collect it, rang and rang and after phone calls a car transporter collected it. Finally got it back only to find knocking on the side that was hit. Called Churchill who tried to contact the garage but couldn't get through and told me the number and I would have to keep trying to contact them Returned to garage who informed me there was a issue but who would have to wait several days to see if they were willing to pay for the repair. I've contacted Churchill several times even complained but no one has got back to me. Reviewed on: 24th July 2023

Diabolical increase in car insurance premiums

Churchill have given me a price for this year's car insurance..a rise of over 55%. I have read that premiums generally have increased but the average is 22%....still a lot but a bit more affordable. I feel that they are taking an unfair advantage of the cost of living increase and see it as an opportunity to profiteer. I will be shopping around!! Has Churchie a complete disregard for customers and loyalty? YUS! Reviewed on: 20th July 2023

Good so far

Renewal price was reasonable, not had any problems. Reviewed on: 14th July 2023

Paid for insurance on Saturday its now Friday - 5 days delay

Paid for insurance on Saturday its now Friday, my online account doesn't show the policy! they have been trying to get there tech expert to repair this for 5 days now! no updates i just have to constantly call and get fobbed off! Reviewed on: 23rd June 2023

Claim

Churchill has had mu claim for over year they are too slow, Dont listen to you or respect your views Never tell or keep you up date you askfir mgr the will ignore you you complain they will send you letter with final letter after 3mths to right ombudsman they will block your letter to CEO, Worst insurance company in 35 yrs of driving its shame.. Reviewed on: 23rd June 2023

Churchill is money greed

I’ve had my car insurance with Churchill more than two year they keep increasing the price by £234 evan I Ihave not make a single claims or no motoring convictions I’ve got 29 yrs of experience plus 29 yrs no claims bonus they given me 4 yrs discount for the no claims bonus maximum I’m very disappointed their Costomer advisor was very rude! I’ve ask her why is your company keeps increasing the price she replied it’s the underwriter who’s increasing the premium she’s not helpful she just hang up on my call 0 star extremely poor service with no gratitude or Costomer care avoid Churchill money greed!! Reviewed on: 12th June 2023

Worst insurance

Worst insurance I've had. I've been with them for 6 years. 10 days ago my car was wrecked by a van. Churchill does not provide a courtesy car. I need a car to take my daughter to school and go to work. Churchill, based on the photos I sent, states that the car will be written off. The engineers will let me know on July 4, which is a month from now what will happen to my car. Full comprehensive with churchill is a joke. So for about 2 months I won't have a car or money for a car Reviewed on: 7th June 2023

Good price

They had the best price by far and included all the needed add ons as standard. Reviewed on: 1st June 2023

Good value with all the extras

Feel secure with Churchill. They dealt with a car claim I made back in 2014 where the other driver was at fault. I always do price comparisons but for all the extras I want included, I try to stick with Churchill, a brand I trust. Reviewed on: 31st May 2023

WONT BE REWENING MY POLICY WITH THEM

Someone ran into me so had to make a claim was a nightmare sat on hold for 15 minutes, rang back Then got cut off rang again and finally had a choice to get someone to call me back. I had to chase up the hired car and also the Garage that were taking my car for repairs. Nothing but I'll call you back and be put on hold. I have pay as you go mobile and its cost me almost £30 to call all these and be put on hold. Won't be renewing with them Reviewed on: 25th May 2023

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