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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

Still using Churchill years later

I’ve used Churchill house insurance for several years, the premiums are competitive and they were very helpful when I needed to make a claim for a damaged laptop Reviewed on: 24th August 2024

Refuse to provide Home Emergency cover

Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is covered - with no exceptions/statements. When I called for service to fix the hot water due to ignition warning - Churchill said I was not covered due to no service on the boiler in 12-18 months! I asked for where the statement is in my Policy - as I have the policy open and in front of me. But Churchill could not provide the statement. I asked to speak to a manager or raise the issue - but was transferred to Home Emergency - the same line I was on! I have had no call back or follow up from Churchill! Ridiculous and poor! Reviewed on: 3rd April 2025

Water leak

Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was before. (even replanting some shrubs) Reviewed on: 15th October 2024

Customer services were very helpful.

Customer services were very helpful. Listened and made appropriate changes. Reviewed on: 4th September 2024

Great customer service

Rang up to renew spoke to a really friendly operator who was really helpful Reviewed on: 4th September 2024

Reviewing insurance is difficult to do comprehensive...

Reviewing insurance is difficult to do comprehensively unless you've made a claim. We've had insurance with Churchill for many years, but have never claimed. Thus, I can say my experience renewing and contacting them has been fine. Though I hate their "administration fee" for policy amendments. Reviewed on: 4th September 2024

The setup process was very straight forward

The setup process was very straight forward and the online management features are very comprehensive. Everything could be done online without any human interaction. Reviewed on: 28th August 2024

Easy to use website and great customer service and v...

Easy to use website and great customer service and very competitive prices. Reviewed on: 23rd August 2024

Landowner Insurance

I wanted a quote for a landowner insurance. They offered the best price. I felt reassured that they have a great reputation too. I initially bought the policy, but realised I bought the wrong one and they promptly let me refund with no issues! Reviewed on: 25th May 2024

Good value and quick claim resolution

Provided great home insurance over the years, any claim has been swiftly dealt with and have provided a reasonable renewal quotation in comparison to others in the market. Reviewed on: 7th May 2024

Churchill home insurance review

Take over a month to even look at claim, then handlers (who all seem to work part time) hide from you, never answer phone and lie about trying to contact you. Then when one person says they'll pay then they offer you 20%,. Lesson learnt, will use someone reputable in future Reviewed on: 14th February 2024

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