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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Okay, but a price hike.

They are okay, but I've never claimed. They put my price up every year, no loyalty is taken into consideration. Time for a change. Reviewed on: 7th August 2017

Efficient and easy to deal with

In late 2016 I changed my home insurance company and after quite a bit of research chose Churchill.I found their staff pleasant, helpful,efficient,easy to deal with and their insurance which covers a lot seems to be good value for money. Reviewed on: 27th July 2017

Very Professional

Staff here are very on-the-ball and aware of each individual customer's needs. I found it easy to explain what cover I needed and the whole experience was very pleasant and I received exactly what I wanted. Reviewed on: 17th July 2017

So supportive and easy to use

We had a disaster a pipe broke and water seeped up through the wooden floor, I rang to ask for advice , such an easy system, straight away I was assured in clear terms how the claim would go and what I was covered for all I had to do Was send a video to the company of the leaking pipe and within hours I had received confirmation that all would be paid for. We had a worry that you could no longer get the flooring to replace and they sourced similar for us. A stressful situation made so simple by amazing support Reviewed on: 15th July 2017

Good price!

Was looking for the contest insurance and Churcill came out to be the best deal for the money! Reviewed on: 31st May 2017

Continuing Good value

As always I was disappointed with quite a steep rise in premium at renewal time, but I phoned and discussed it with them and got the premium down to roughly what it had been the previous year... which is good value from a leading firm Reviewed on: 9th October 2016

Great Service Great Price

my old insurance company quoted me double the price for my home insurance due to my house being in a flood risk area - I live 10 mins away from the river, great customer service! Reviewed on: 9th October 2016

Simply the best

One of the cheapest home quotes and often giving away free gifts if policies are taken within a specific time frame :o) Reviewed on: 12th September 2016

Helpful & Efficient

Resolved quickly and call centre staff friendly & efficient Reviewed on: 10th September 2016

top insurers

no hassle no problems, easy to deal with. Reviewed on: 9th September 2016

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