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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.22 (162 reviews)

View other Churchill Insurance products

4.03

Based on 162 reviews, last reviewed 2nd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Home insurance reviews (162)

Review of the Churchill Insurance, Home insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Home Insurance Reviewer

A very good price, I only wanted buildings insurance and it is a very competitive quote like for like Reviewed on: 6th July 2016

easy to buy

This company beat the quote of my existing insurer who I have been with for many years without making a claim. Found taking out a policy with them to be easy and quickly done. Definitely recommend people to check rather than just renewing with same company Reviewed on: 28th March 2016

Easy home insurance

I moved our contents insurance to Churchill this year and am so impressed. The policies they offer were easy to understand and very competitive. The forms were very straightforward to fill in. I have had to contact them once and the customer advisor was really helpful. I would highly recommend them. Reviewed on: 24th December 2015

GREAT AT ALL TIMES

Have been with Churchill for a few years now. Their prices are competitive and when I had to claim last year they dealt with it quickly and without fuss Reviewed on: 24th December 2015

great price

i would recommend these as had great prices and a high level of cover and i would use again for other insurance needs Reviewed on: 7th November 2015

helpful

A very helpful company. Always on hand for advise, will beat most other companies for insurance quotes. Reviewed on: 5th November 2015

good to renew

easy to renew this insurance as the price was competitive. all documents arrived swiftly Reviewed on: 27th August 2015

good

I have been with Churchill for the last 3 years. Despite always looking on price comparison sites when I get the renewal quote from them they usually come out cheapest or the price difference is so small that it is not worth changing Reviewed on: 26th August 2015

Excellent switching service

I switched from Aviva to Churchill for my home insurance. I had never changed house insurance providers for over 10 years but my premium was going up and up yet I had not claimed. I decided to try Churchill after seeing an advert on the television. I rang them up and the lovely lady quoted me half the price I was currently paying! It was an easy switch and I would recommend them Reviewed on: 24th April 2015

No Problems

I bought this insurance through an online comparison site. I find that these can often be a slow process but, to my surprise this time was relatively simple. After purchase I received a call from Churchill customer services to check that everything went accordingly and that I experienced no problems. At the time I bought some add on features. This process was very quick and easy. The customer service I received was second to none and the prices were very competitive. I would recommend this company Reviewed on: 26th March 2015

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