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Co-op Insurance: Pet Insurance reviews

Name: Pet Insurance
Rating: 1.5 (36 reviews)

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1.13

Based on 36 reviews, last reviewed 7th Mar 2025

No new 5 star reviews

in the past 90 days

450% increase in 1 star reviews

in the past 90 days

3 star

2 star

86%

Latest highest rating:

5

No discrimination The Co-op pet insurance plan is great in that I have 24 hour access to a vet online something that is very reassuring as no vet near me does out of ho... Read more Reviewed on: 11th March 2023

Latest lowest rating:

1

Scammers and charlatans. Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other company. Refus... Read more Reviewed on: 7th March 2025

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About this product

Reading customer reviews is the best way to gain genuine insight into a financial product. And when it comes to protecting your pet, you want the best policy around. We collect Co-op pet insurance reviews to help you make an informed decision when choosing your next provider.

Co-op offers pet insurance for cats and dogs with no maximum age limit. Choose between a Lifetime or Time limited policy, with each having a choice of flexible levels of cover. All policies have a discount available for Co-op members.

If Co-op sounds like the right provider for you and your pet, find out more by reading out reviews. Learn what animals policyholders have insured with Co-op and which policy they chose. Find out about the customer service and claims process. Discover how satisfied customers have been with their policies. Read all of this and more in our Co-op pet insurance reviews.

Have you had a pet insurance policy with Co-op? Share your experience with our Smart Money People community to help others like you make better financial decisions. Tell us whether you’ve insured a cat or a dog and which policy you chose. Don’t forget to tell us what level of cover you took out as well. Are you a Co-op member, and if so, were you satisfied with your savings? Have you had to make a claim on your policy, and if so, how well was it dealt with? Would you renew your policy and recommend the provider to family and friends? Leave an honest Co-op pet insurance review today.

Co-op Insurance Pet Insurance reviews (36)

Review of the Co-op Insurance, Pet Insurance:

I got a bill from the vets for routine medical proce...

I got a bill from the vets for routine medical procedures, blood tests etc. for my pet dog, the bill come to over £300. I submitted a claim in October 2024 and despite numerous emails, Co op has not responded. I have cancelled my Direct Debit payments. DO NOT USE! They are scammers! Reviewed on: 1st March 2025

Scammers and charlatans.

Scammers and charlatans. take two months to even look at a claim saying they’re ’very busy’ - turns out they work with some dodgy other company. Refused to pay out 2k because said was pre existing condition (I’d argue it wasn’t) and some BS about not covering illness or injury that can spread to or affect both sides of the body which is ludicrous (and hadn’t even happened in this case) and this from a supposed ‘lifetime’ policy. I also left an anonymous review elsewhere and they emailed me about it! GDPR breach much?! Call handlers couldn’t care less until you make a fuss then miraculously my case was looked at overnight (and denied). I don’t think that was a coincidence. Avoid at ALL costs Reviewed on: 7th March 2025

These people don't care about animals

If I could put 0 I would aviod at all cost. Our dog is 16 never had a claim were at 3 and a half months and not responce. Disgrace. We're claiming for treatment had and to see if they'll fund on- going treatment. My dogs struggling till we get an answer. Hate these people Reviewed on: 13th February 2025

Long claim times and lied!

Told us we would be covered to have some of our dogs teeth removed when I renewed (only reason we renewed with them), then took 2 months to come back on claim and refuse to pay saying it was pre-existing when it was a different condition (gingivitis a few years ago that vet did not recommend teeth be removed). Trying to still charge me for useless policy that I cancelled Reviewed on: 12th February 2025

They took over 3 months to pay out £30 claim.

They took over 3 months to pay out £30 claim. They have now only paid out on a third on a different claim. Do not take out a policy with these clowns!! Reviewed on: 11th February 2025

10 weeks and still waiting.. £3.5K out of pocket

10 weeks and still waiting. I am over 3.5K out of pocket for various CT scans at the moment and the still waiting to hear if they will pay out. My dog needs surgery that that £3.5k back is needed the vets for the said operation. When I called them, they had not even looked at the claim and had not even got the medical history from my dogs regular vets (only the referral vet). I have had to chase twice for them to even contact my vets for the relevant medical history. Absolutely terrible service. Oh and there on-line login has been unavailable since early December. Reviewed on: 29th January 2025

Over 9 weeks since claim, still waiting...

Been waiting over 9 weeks for a claim to be assessed (not 4 weeks as they claim when the policy is bought). Been told they are 'very busy' with no estimate of how long it will take to assess my claim. Currently over £1000 out of pocket. Reviewed on: 10th January 2025

Currently over 9 weeks into my first ever claim.

Currently over 9 weeks into my first ever claim. Rang up after twice asking for an update by email, to be told that their 4 week turnaround time was an error, that their aim to keep clients regularly updated was an error, and that due to a large backlog of claims there is no current time frame for settlement. When asked if they could give details of an example of recent claim settlement times they could or would not be drawn. The call handler seemed to suggest this was a recent issue however after reading reviews, it's been the case for at least 12 months. It also looks unlikely that any settlement they might pay will be significantly less than anticipated due to their out of hours policy. Will not be renewing my policy with this provider Reviewed on: 6th January 2025

Coop make customers wait months, not weeks

Still waiting for claim to be paid. Coop use The Insutance Factory Company, who if you research, have an appalling rating. I've never had or heard of any pet insurers taking so long to resolve a claim. It's distressing a downright insulting to be treated this way. Reviewed on: 6th January 2025

Poor customer service

When calling for an update on a claim submitted on the 18th September 2024, was told I would receive regular updates but as of the 19th December I have not been contacted once. When I do get through to an agent I am told that there is a high volume of claims and it will take another two weeks before the claim is seen by an assesor. Poor service as it is my first claim since I started the policy in 2015 and I am paying £65 a month Reviewed on: 19th December 2024

Appalling service dealing with a claim.

Appalling service dealing with a claim. They out source it to a company called Insurance Factory. You google them for reviews and you will be horrified. It's been months since my claim and I am still waiting for it be be paid. It's a disgrace to treat customers this way. Also, coop will hike you premiums up over 60% at will. Please steer clear of this company. Reviewed on: 17th December 2024

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