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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (390 reviews)

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4.05

Based on 390 reviews, last reviewed 3rd Apr 2025

900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Their online and telephone service is second to none.. Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or con... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

1

Appalling "cs". Appalling "cs". Takes forever to get an answer on phone, every time ! Reviewed on: 27th February 2025

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (390)

Review of the The Co-operative Bank, Current Account:

review of coop current account

good service every time I visit probably once a month Reviewed on: 7th November 2017

Easy to contact and respond promptly.

Easy to contact and respond promptly. Reviewed on: 16th June 2024

Excellent bank!

Excellent bank! Help people with poor credit records etc ! Ethicality too! Reviewed on: 30th May 2024

Great package of benefits

The current account offers a great package of benefits Reviewed on: 25th May 2024

Easy account and like their ethical banking.

Easy account and like their ethical banking. Helpful and polite customer service every time I have called. The only drawback I would say is the lack of high street branches but that seems like every bank at the moment. Reviewed on: 24th May 2024

Good to be alive

Not to bad difficult when a lot of customers are in Reviewed on: 24th May 2024

Co-op are easy to work with

CO-op have an excellent app and website and are excellent to do business with Reviewed on: 12th April 2024

Slow and limited

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

Terrible customer service!

We have been customers of Cooperative bank for many years. Unfortunately the customer service has deteriorated over the years. I have recently raised a complaint about a bank transfer which was not made. I have spent nearly 3 hours on the phone, been given various poor excuses, assurances which were not met and still the payment has not been made. It feels as if they no longer value customers and I would not recommend this bank to anyone. Reviewed on: 7th March 2024

Everyday Extra packaged bank account is excellent.

Their Everyday Extra packaged bank account provides, in my opinion, unbeatable value for money in terms of the benefits it provides. Reviewed on: 6th March 2024

Always friendly & excellent.

Always friendly & excellent. Very competitive too Reviewed on: 4th March 2024

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