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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

View other The Co-operative Bank products

4.01

Based on 375 reviews, last reviewed 10th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (375)

Review of the The Co-operative Bank, Current Account:

Slow and limited

If you’re looking for a basic current account, this will work fine. I also like the friendly approach from the Co-op, and ethical status. However, phone hold times often get in the excess of 1 hour and there’s no other way to communicate. The app is very limited in what you can do, and everything is just slow. There’s also little perks to go alongside this current account. Reviewed on: 11th March 2024

15 Years with Cooperative Bank: A Mixed but Ethical Banking Experience

I have been a customer of Cooperative Bank for over 15 years and have been generally satisfied with my current account. The bank's commitment to ethical and sustainable practices aligns with my values, and I appreciate that my money is being used to support positive social and environmental initiatives. The online banking platform is user-friendly and convenient, and I have had no issues with accessing my account or conducting transactions. However, I have found that customer service can be hit or miss, with some representatives being more helpful than others. Additionally, the bank's fees and interest rates are not always the most competitive on the market. Overall, I value my relationship with Cooperative Bank and the impact my banking decisions can have on the world, but I do keep an eye out for better offers from time to time. Reviewed on: 19th February 2023

Excellent bank

Coop bank is great, they offer good savings rates, update quickly and customer service is very helpful. However, their online banking and app is a little outdated and there are not as many branches around as other high street banks but otherwise they are very good and feel like a more friendly bank than others. Reviewed on: 8th February 2023

Most ethical on the high street

Staff at the branch are brilliant. Phone lines are horrible, but that's the same with them all Reviewed on: 7th February 2023

Great value account

The Everyday Extra account offers great value extras Reviewed on: 6th February 2023

Great bank

A great bank account for anyone Reviewed on: 2nd February 2023

Green and easy

Co-op Bank has ethical policies including no fossil fuel investments. We don't have branches of any bank in our little town but we are able to do anything we need at the Post Office or online. Reviewed on: 2nd February 2023

Ethical and Accessible

Great all rounder, ethical provider, some small rewards for loyalty and friendly branches Reviewed on: 1st February 2023

Failure to deal with complaints

I made a complaint about an international transfer which they messed up (and charged me for). According to their Complaints Policy they respond within 15 working days. It is now 20 working days since I lodged the complaint and they have told me that they have no idea when they will deal with it due to a backlog of complaints. Reviewed on: 26th January 2023

Constant hassle

Takes a ridiculous amount of time to get through on the phone, you can barely do anything on the app so no choice but to phone. Very unhelpful when you finally get through on the phone, and can hear other operatives loudly in the background. They usually make some sort of mistake causing me to have to waste my time ringing back. Complained via secure message months ago which they’ve ignored. Reviewed on: 25th January 2023

Great underrated bank

Can’t fault Co operative bank. All communication has been great. Reviewed on: 25th January 2023

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