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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.91 (12338 reviews)

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4.91

Based on 12,338 reviews, last reviewed 13th Feb 2026

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

A positive experience A clear efficient management od my requirements. Reviewed on: 13th February 2026

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Savings reviews (12338)

Review of the Darlington Building Society, Savings:

Poor customer service

Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025

A positive experience

A clear efficient management od my requirements. Reviewed on: 13th February 2026

Telephone enquiry regarding online banking resulted...

Telephone enquiry regarding online banking resulted in Simon ringing me back with an excellent explanation on how to register my account. He explained with courtesy and consideration of how to activate my account, and access it in the future. He was extremely courteous and throughout the call. Thank you. Reviewed on: 12th February 2026

Always helpful and available to support

Always helpful and available to support Reviewed on: 11th February 2026

Helpful staff who give me time and support me

Helpful staff who give me time and support me Reviewed on: 10th February 2026

Good service from start to finish

Good service from start to finish Reviewed on: 10th February 2026

Friendly efficient counter service today from the la...

Friendly efficient counter service today from the ladies Reviewed on: 9th February 2026

Very helpful staff and friendly.

Very helpful staff and friendly. Reviewed on: 6th February 2026

Brilliant staff very professional

Brilliant staff very professional Reviewed on: 5th February 2026

Clare was extremely helpful and efficient today.

Clare was extremely helpful and efficient today. Thank you Reviewed on: 5th February 2026

Lovely friendly staff willing to spend time with us

Lovely friendly staff willing to spend time with us Reviewed on: 5th February 2026

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