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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (923 reviews)

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4.82

Based on 923 reviews, last reviewed 7th Feb 2026

88% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

My experience with the Darlington My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friend... Read more Reviewed on: 7th February 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (923)

Review of the Darlington Building Society, Mortgages:

Straightforward and easy to work with - friendly tea...

Straightforward and easy to work with - friendly team and efficient process from start to finish Reviewed on: 7th April 2025

Darlington have provided me with a self build mortga...

Darlington have provided me with a self build mortgage in partnership with BuildLoan. They have been very supportive and good communicators throughout the process, alongside being quick to coordinate stage payments which has been critical in enabling the build process to run smoothly. Reviewed on: 14th April 2025

An older lady

As an older lady I was pleased that Darlington offered me a mortgage at my age. Reviewed on: 13th April 2025

DBS were very helpful and assisted me along the way.

DBS were very helpful and assisted me along the way. To add to this, no question went unanswered. Reviewed on: 12th April 2025

Gave a mortgage to pensioner!

Gave a mortgage to me as a retired person which I was unable to get from other banks. Fantastic as enabled to buy my own house for the first time in 20 years! Also got a great deal at a reasonable rate. Reviewed on: 12th April 2025

Reliable good service

The mortgage provided by the Darlington Building Society has been ideal for my needs and when it came up for review I was able to repay some of the capital and get a reasonable rate at a very challenging time. The only downside was several sources of information giving slightly different advice bt that was resolved by speaking to someone. Reviewed on: 12th April 2025

Interest rate reductions not sufficient

Despite the interest rate cuts by the bank of England the rate the reduction of our mortgage, which is on a variable rate, has been negilgible. Customer service has been good with prompt replies to inqueries. Reviewed on: 11th April 2025

Made our dream home ownership possible!

We’re incredibly grateful to the bank for providing us with a loan to help cover the down payment on our first home. Their support made it possible for us to take this important step, and we truly appreciate their assistance throughout the process. Reviewed on: 10th April 2025

Professional, Precise and Personal

Easy to contact, always helpful, uk based staff. Reviewed on: 10th April 2025

Darlington saved our home

Just when we thought there was no hope in our very complicated mortgage to save our home, Darlington processed our application via our amazing mortgage broker. Darlington is not complicated and it was quite stress free. Many thanks again Reviewed on: 9th April 2025

A real understanding of community values

I have had a mortgage with the society for many years. During this time I have switched mortgage deals a number of times to other products provided by the society. I have found the process pretty straight forward to do on my own using the website and through discussion with a member of the customer service team. In the past I have fallen into arrears with my mortgage due to a change in circumstances and whilst I buried my head in the sand for sometime as I was afraid of the repercussions of doing so when I eventually came up for air and spoke to the team about it I found them to be empathic in dealing with and helping me to get back on track which ultimately avoided me losing my family home. I am eternally grateful for the compassion shown to me by the society during this difficult period. I’m not sure I would have been helped to stay in my home by the bigger lenders! Keep up the great work Darlington Building Society. A local company with a real understanding of community. Reviewed on: 9th April 2025

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