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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (923 reviews)

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4.82

Based on 923 reviews, last reviewed 7th Feb 2026

88% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

My experience with the Darlington My experience with the Darlington has only been positive. The products and services offered are competitive and the staff extremely helpful and friend... Read more Reviewed on: 7th February 2026

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (923)

Review of the Darlington Building Society, Mortgages:

Everything was very good People from agency,engineer...

Everything was very good People from agency,engineers very well Reviewed on: 7th April 2025

Brilliant start to finish no complaints at all , cus...

Brilliant start to finish no complaints at all , customer service was second to none brilliant rates very competitive, easy to use account . Would definitely recommend to friends and family . Reviewed on: 8th April 2025

Great customer care

Very helpful when enquiring about paying extra payments to reduce the term. Rang me back when they said they wood. Reviewed on: 8th April 2025

Very Friendly

Have used DBS for many years and have always found them to be friendly and helpful. Nothing ever seems to be a problem and the staff go out of their way to ensure that I always receive a very high standard of customer service. Reviewed on: 8th April 2025

Darlington has the Human touch and gives peace of mind

Darlington staff have been extremely helpful in my case. I was having financial difficulties and advice and guidance was forthcoming with nothing ever being too much trouble. Reviewed on: 8th April 2025

Exceptional Service and Support!

I recently had the pleasure of working with Darlington Building Society, and I can't recommend them enough! From the beginning, their team was helpful and knowledgeable, guiding through every step of the mortgage process. They made what could have been a stressful experience smooth and enjoyable. If you're looking for a reliable mortgage company that cares about its clients, look no further! Reviewed on: 8th April 2025

It was a smooth and easy process, and I am so gratef...

It was a smooth and easy process, and I am so grateful you considered my circumstances. Reviewed on: 8th April 2025

Seamless Experience

My experience was seamless. I couldn’t have asked for a better experience, especially for a first time buyer. Reviewed on: 8th April 2025

We like the way they use human beings to make a deci...

We like the way they use human beings to make a decision and not some electronic algorithm. We had no idea that retirees like us would even be considered for a mortgage. We like old fashioned values and the human touch Reviewed on: 8th April 2025

You offer timely and excellent service

You offer timely and excellent service Reviewed on: 8th April 2025

New mortage application.

I applied for a mortgage at the age of 79 yrs and was accepted with a very good 5 yrs fixed rate. Excellent. The local Branch staff are very knowledgeable and polite and patient !! Reviewed on: 8th April 2025

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