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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025
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Nilofar

Darlington Building Society Branch Review

5
Mortgage advisor professional & friendly & gave lots of relevant information. Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

4
The advisors I spoke to were very helpful. My telephone call was answered really quickly, which is rare these days and the advisor spoke clear English. Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

5
Online services to view account. Reviewed on: 31st October 2022
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Verified Member

Darlington Building Society Branch Review

5
Excellent service from Stockton branch. Reviewed on: 31st October 2022
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Verified Member

No replies

1
Disgraceful customer service. I was on the point of opening an account with them but needed a little guidance with their application form as I would have been a new customer. Phoned twice. Each time their robot guided me to a savings customer service phone which both times just rang unanswered. Sent them a general enquiries request through their website asking them to call me. No response from that either. They have just lost a potential new customer for ever with their shoddy behaviour and lousy attention to their own systems. Forget them is my advice Reviewed on: 26th October 2022
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No replies

Darlington Building Society Branch Review

5
Upon telephoning (very pleasant & helpful staff member) the process was quick & easy Reviewed on: 30th September 2022
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Verified Member

Darlington Building Society Branch Review

5
I have greatly appreciated the high level of service provided by my mortgage advisor, Paula Marshall, as well as her colleagues Reviewed on: 30th September 2022
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Verified Member

Darlington Building Society Branch Review

5
Rebecca provided a human approach without judgement. Always available to help. Very professional. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
Very impressed with the service we received, from initial enquiry to receiving requested documentation. Reviewed on: 31st August 2022
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Verified Member

Darlington Building Society Branch Review

5
Efficient service. Options explained very well and clear to understand. Reviewed on: 31st August 2022
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Verified Member

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