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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (356 reviews)

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3.66

Based on 356 reviews, last reviewed 10th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

46%

26%

20%

Latest highest rating:

5

Direct Line - Best Mix of Price and Services Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price an... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (356)

Review of the Direct Line, Car insurance:

Poor communication on claim handle

I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experience and also had experience in the past when incident been reported , direct line never communicate back the decision of the claim happend to me back . I have communicated not taking liability when reported incident however without notifying me they took a decision to liable and add claim on me . Poor service of handle of claim . I will never buy from direct line insurance even if it cheaper . Till the renewal letter comes no communication about claim , when I raise complaint . Direct line saying below s, however on page 33 of your policy booklet, it states: "We're entitled to do either of the following: ) Take over and carry out the negotiation, defence or settlement of any claim in your name, or in the name of any other person covered by this policy. ) Start legal proceedings in your name, or in the name of any other person connected to this policy. This can be for your benefit or our own benefit." They took over claim and does not notify you . You must be very careful when dealing with with Direct line claim as they always try to put claim liability on you never try to take your opinion and does not give you to utilise motor legal Reviewed on: 23rd November 2024

Brill company

Had an accident, claming was the easiest ever Reviewed on: 18th December 2018

recommand with 100% confidence

is a serious and trustworthy company Reviewed on: 27th November 2018

Watch out!

A couple of years ago we were checking through our joint account statement to see if me could make any economies, and noticed that my partner's car insurance with Direct Line was ludicrously high, over £600 per year. Mine with a different company was around £200, but my partner had just automatically renewed each year without checking the amount. He changed to another company that cost less than half for the same level of cover. I know insurance costs go up, but that's taking the mickey! Reviewed on: 23rd September 2018

Fantastic cover and customer service at a great price

As a family we have used Direct Line for numerous insurance products over the years. We have also found their customer service unbeatablea and that’s exactly why we choose to stick with them! Their website is really easy to use and their staff are very friendly and helpful. Plus the price is always right. What more could you want from an insurance provider? Reviewed on: 23rd September 2018

Always there when needed

Always there when needed, and on the ball. no fuss when a mistake occurred with my daughters renewal quote, just fixed it . Reviewed on: 23rd September 2018

Great price and great service

Direct Line continue to offer good rates and I have absolute confidence in their service. Reviewed on: 22nd September 2018

Simple and efficient

I didn't find direct line on any of the comparison sites which made me think they are confident in their product. I decided to give them a call and they came out cheaper than most of the ones listed on the comparison sites. I chose DL as they are an established, well known brand and I although I have yet to need them I am confident that if I do they will be available for me Reviewed on: 22nd September 2018

Reasonable quote at renewal time

Over a number of years with Direct Line I have found their renewal quote to be competitive which is excellent if you don't want to have to get new quotes every year as you can remain a customer without losing out. Reviewed on: 16th September 2018

Good service at an excellent price

Never had any problems dealing with them and so impressed I bought a second policy with them for my husband. Reviewed on: 16th September 2018

Best value and service

You have to leave them and then go back to get the best deal but I have found them easy to work with when I had to make a claim Reviewed on: 14th September 2018

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