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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.3 (122 reviews)

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4.29

Based on 122 reviews, last reviewed 25th Feb 2025

200% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

I asked for a lot of lot information going back seve... I asked for a lot of lot information going back several years. All provided very quickly. Reviewed on: 25th February 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Your home is likely the largest financial purchase you’ll ever make, so finding the right mortgage lender is important. We collect Dudley Building Society mortgage reviews to help you make an informed decision when choosing a lender and mortgage product.

Dudley Building Society offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a product before taking it out. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

If you’re considering Dudley Building Society as your mortgage lender, read our reviews to learn more. Find out what borrowers have to say about the Society’s mortgage products and customer service. Learn how satisfied customers have been with the lender and whether they would recommend the Society to family and friends. All of this and more can be found in our Dudley Building Society mortgage reviews.

Did Dudley Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us which mortgage product you chose and how satisfied you have been throughout the term. How did you find the application process: was it easy to understand? Has the Society been supportive throughout your time with them? How well has the lender kept you up to date with key mortgage information, news and changes? Write a Dudley Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Dudley Building Society Mortgages reviews (122)

Review of the Dudley Building Society, Mortgages:

Extremely helpful

Called up for some advice as I wanted to change my payment date. Rebecca was extremely helpful, informative and the company offer a good amount of flexibility which is refreshing. Reviewed on: 24th February 2025

Professional

Very professional service, friendly and knowledgeable staff Reviewed on: 16th February 2023

Dudley Building Society Branch Review

Everything explained clearly and good information about the products. Very helpful. Reviewed on: 25th January 2023

Dudley Building Society Branch Review

Excellent service, explained in detail all standing order requirements. Reviewed on: 25th January 2023

Dudley Building Society Branch Review

Excellent staff, always very helpful. Reviewed on: 23rd December 2022

Dudley Building Society Branch Review

Son needed to fill in forms, staff very helpful and thorough. Reviewed on: 23rd December 2022

Very efficient and friendly service

I always receive a fast and helpful reply to my questions. Reviewed on: 5th December 2022

Fantastic customer service, very very helpful and help in so many ways, and so easy to talk to, i cant i would nog be in my property without their help and support, and thsnk them so much

Fantastic builfing society, so very friendly and so understanfing, cant reccomend enough so happy we're with dudley building society thank you so much Reviewed on: 1st December 2022

Dudley Building Society Branch Review

The staff are very friendly and helpful. Reviewed on: 30th November 2022

I was working abroad and the Dudley could not have been more helpful

I was able to keep in contact at all times even though I was in the Middle East and I was able to secure a mortgage over 3 years which was perfect as it finished just before I retired Reviewed on: 16th November 2022

Do not use! 16 weeks and still no offer

DO NOT USE! If I could give 0 star I would. If you value your mental health please do not use Dudley Building Society. After paying an almost £500 fee for a mortgage application (which so many other mortgage lenders do not require) and being reassured by them (and stated on their website) that their lead time for application was 6 weeks, after weeks of chasing, bad communication, mistakes on their part, 16 weeks after my application was submitted, still no mortgage offer despite my broker providing everything required. It was a week before I was due to exchange and still no offer so went with another lender who were excellent and turned an offer round in less than a week. It took Dudley 8 weeks to instruct a valuation and 8 weeks later there was still no valid report due to errors on their and the surveyors part. They do not respond to complaints simply 'reject' them. I actually believe them taking a fee and not proving the service in the timescales stated in the original communication and on their website is not only in breach of the consumer act, but is also fraud. Please do not use them, please do not hand over your money to them. The constant chasing, the constant 'you will have it next week' is mentally draining and has caused me so much anxiety and stress (which they do not care about) I wouldn't want anyone else to do through that. Reviewed on: 4th November 2022

Reply from Dudley Building Society Thank you for your feedback, we're really sorry to hear that you had a bad experience. We are currently looking into what happened during your application, and we sincerely hope that we can provide you with some resolution. Response date: 7th November 2022

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Dudley Building Society: Mortgages reviews

200% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Dudley Building Society Mortgages reviews (122)

Extremely helpful

Professional

Dudley Building Society Branch Review

Dudley Building Society Branch Review

Dudley Building Society Branch Review

Dudley Building Society Branch Review

Very efficient and friendly service

Fantastic customer service, very very helpful and help in so many ways, and so easy to talk to, i cant i would nog be in my property without their help and support, and thsnk them so much

Dudley Building Society Branch Review

I was working abroad and the Dudley could not have been more helpful

Do not use! 16 weeks and still no offer

Do you have a different Dudley Building Society product?

There's still more to see!

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